3Rd Line Support Engineer / Technical Manager

ISR RECRUITMENT LIMITED; Redruth; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Training paid

Job summary

ISR Recruitment Limited is seeking a 3rd Line Support Engineer / Technical Manager in Redruth, Cornwall, with a mix of onsite and hybrid working. The role combines advanced technical leadership with hands-on delivery, guiding projects and acting as the primary escalation point for complex issues.

You will mentor T1/T2 engineers, shape procedures and systems, and partner with directors on strategic projects to align technology with business goals.

Qualifications

• Must be able to own complex projects from planning through delivery.
• Senior technical voice for customers, providing guidance on roadmaps and decisions.
• Mentor T1/T2 engineers and grow the technical team.

Responsibilities

• Own complex projects from planning to delivery.
• Lead technical reviews with customers and shape their future roadmap.
• Act as escalation point for deep technical issues and knowledge.

Skills

Project ownership & delivery

Senior technical voice

Mentoring engineers

Escalation handling

Technical leadership

Documentation & SOPs

Stakeholder engagement

Tech stack influence

Job description

3rd Line Support Engineer / Technical Manager

• Redruth, Cornwall (Onsite with some Hybrid-Working)
• Up to £50,000 per year
• Plus 25 days holiday plus bank holidays, Pension, Professional Certifications and Training paid for, etc.

Skills and Experience:

• Owning complex projects and leading the more involved and technically demanding work from planning through to delivery.
• Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side.
• Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions.
• Shaping how the technical team grows - you will have real input into defining the procedures and systems the team operates by, not just following what is already there.
• Mentoring T1/T2 engineers, building their skills so they grow into stronger engineers rather than just fixing their problems.
• Handling escalations that need real depth of expertise and subject matter expertise.
• Documenting systems and procedures so your expertise scales beyond just you.
• Presenting new systems and technologies to the team, where you'll be at the front of what they adopt next, giving you a real say in our tech stack - where a certification, course, or exam has a clear benefit to the business, they will fund it.
• Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad.

The Opportunity:

Our client based are a managed service provider with offices here in Cornwall are currently looking to recruit for a 3rd Line Support Engineer / Technical Manager on a permanent basis.

My client is looking for someone who is proven at both a 3rd Line engineering level and is looking to step into a management role but is still willing to be hands-on and technical, as and when required.

The primary focus will always be that you function as a technical escalation point and project lead and ideally, you'll primarily be office-based role with visits to customer sites as required.

For this opportunity, company-wide visibility by being in the office is important as it strengthens company culture and means you are available to mentor other engineers in real-time and support the wider team when they need you.