Senior 3rd Line App Support Analyst – Hybrid & DevOps

Ignite Digital; Reading; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Comprehensive benefits

Job summary

A leading financial services challenger in the UK seeks a Senior Application Support Analyst to enhance their application support team. The role involves conducting 3rd line investigations and supporting 2nd Line Analysts. Candidates should possess strong troubleshooting skills, familiarity with various technical tools like SQL and Power BI, and a passion for problem-solving. The position offers flexible hybrid working, requiring just one day per month in the office. Join a forward-thinking team driving innovation in digital services.

Qualifications

• Strong logical and troubleshooting mind-set with excellent time management skills.
• Ability to understand and extract key information from investigations.
• Enjoys investigating and resolving problems with a passion for understanding the why and how.
• Able to work remotely with minimal supervision.

Responsibilities

• Support the 2nd Line Application Support Analysts.
• Conduct 3rd line investigations of Problems.
• Engage with IT solution partners to triage incidents.
• Improve operational IT processes and service monitoring.

Skills

Logical troubleshooting mindset

Time management

Problem investigation and resolution

Ability to grasp new concepts

Ability to work remotely

Teamwork

Flexibility

Customer Satisfaction focus

Tools

API Management

Powershell

SQL

DevOps / Git

Networking / DNS / Firewalls

Power BI

Job description

A leading financial services challenger in the UK seeks a Senior Application Support Analyst to enhance their application support team. The role involves conducting 3rd line investigations and supporting 2nd Line Analysts. Candidates should possess strong troubleshooting skills, familiarity with various technical tools like SQL and Power BI, and a passion for problem-solving. The position offers flexible hybrid working, requiring just one day per month in the office. Join a forward-thinking team driving innovation in digital services.