Senior 2nd Line Support Engineer - Remote & Onsite

Razorblue Group; Abbot's Salford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Base salary £31,500 per annum

Hybrid working after probation

25 days holidays + stat holidays + 10‑

Birthday day off

Referral bonus

Job summary

Razorblue Group is recruiting for a 2nd Line Support Engineer to join our growing tech team. You will provide remote and onsite support, diagnose issues, document incidents, and ensure SLAs are met while delivering excellent end-user experiences.

The role also involves coaching junior engineers, sharing knowledge, and stepping in for the Team Leader when needed. We value customer-facing skills and a proactive learning mindset.

Qualifications

• We are seeking candidates with a full UK driving licence.
• Strong communication and relationship-building skills are essential.
• Experience in corporate or MSP tech environments is preferred.
• Experience administering AD, Exchange and Office 365.
• Proven networking and Windows desktop support abilities.

Responsibilities

• Provide remote and onsite support for complex issues.
• Diagnose problems, document incidents, and meet SLAs.
• Coach and mentor junior engineers.
• Act as point of contact in Team Leader's absence.

Skills

Driving licence

Communication skills

MSP environment experience

AD/Exchange/Office 365 administration

Windows desktop support

Network troubleshooting

Group Policy

Azure AD/Sync

Veeam Backup & Replication

English fluency

Education

CompTIA / Apprenticeship or higher education

Degree or equivalent

Tools

Windows Server

Job description

Razorblue Group is recruiting for a 2nd Line Support Engineer to join our growing tech team. You will provide remote and onsite support, diagnose issues, document incidents, and ensure SLAs are met while delivering excellent end-user experiences.

The role also involves coaching junior engineers, sharing knowledge, and stepping in for the Team Leader when needed. We value customer-facing skills and a proactive learning mindset.