IT Command Centre Lead — 24/7 Service Operations
Asda
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Benefits offered by this job
Job summary
Asda is seeking an IT Service Operations Manager for a 24/7 on-site role in Leeds. You will act as the senior on-shift leader within the IT Command Centre, ensuring real-time health, stability and performance of technology services across shifts, including overnights, weekends and peak trading periods.
You will own incident management, major incidents, monitoring, and stakeholder communications, while driving continual improvement and alignment with ITIL 4 practices.
Qualifications
- Proven experience leading 24/7 IT operations, NOC or Command Centre environments.
- Strong Major Incident Management experience and on-call/on-shift MIM.
Responsibilities
- Provide shift leadership for the IT Command Centre to ensure real-time health and performance of services.
- Lead incident and major incident management, coordinating with partners and stakeholders.
- Monitor events and dashboards, drive continual improvement and reduce toil.
- Manage supplier relationships and ensure SLA adherence during shifts.
- Oversee change and release activities, including overnight windows and go/no-go decisions.
Skills
Education
Tools
Job description
Asda is seeking an IT Service Operations Manager for a 24/7 on-site role in Leeds. You will act as the senior on-shift leader within the IT Command Centre, ensuring real-time health, stability and performance of technology services across shifts, including overnights, weekends and peak trading periods.
You will own incident management, major incidents, monitoring, and stakeholder communications, while driving continual improvement and alignment with ITIL 4 practices.
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