IT Service Operations Manager

Outsource UK Limited; West Yorkshire; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Shift allowance

Car allowance

Bonus

Job summary

Outsource UK Limited in Leeds is seeking an IT Service Operations Manager to lead a brand-new 24/7 technology Command Centre. This on-site role operates on a 4-on 4-off shift pattern (days and nights) and focuses on real-time service stability, major incident management, and continuous improvement.

You will manage 24/7 IT operations, oversee supplier performance, and mentor operational teams, making high-stakes decisions under pressure.

Qualifications

• Senior IT Operations leadership with 24/7/NOC/Command Centre experience.
• Proven Major Incident Management capability.
• ITIL 4 knowledge and ServiceNow or similar ITSM experience.

Responsibilities

• Real-time service stability management in a 24/7 environment.
• Lead Major Incident Management and shift leadership.
• Oversee supplier performance and drive operational improvements.

Skills

24/7 IT Operations leadership

Major Incident Management

ITIL 4 knowledge

Stakeholder management

Decision making under pressure

Tools

ServiceNow

Monitoring tools

Job description

IT Service Operations Manager – 24/7 Technology Operations Leeds £60,000 - £65,000 + 15% shift allowance, car allowance, bonus

We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds.

This is an on site role on a 4 on 4 off shift pattern (4 days, 4 off, 4 nights, 4 off, repeat)

This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement.

You’ll need:

• Proven experience leading 24/7 IT Operations, NOC or Command Centre environments
• Strong Major Incident Management experience
• ITIL 4 knowledge
• Experience with ServiceNow or similar ITSM platforms
• Strong supplier and stakeholder management skills
• Experience with monitoring/observability tools
• Confidence making high-pressure operational decisions

Leeds – on-site 24/7 rotating shifts, including nights and weekends