Security Team Leader & Training Coach (Retail Sites)

Mitie Group plc.; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mitie Group plc. is seeking a capable security training professional to support in-store operations across London. You will conduct inductions, deliver comprehensive training, and drive officer performance to meet contractual KPIs.

You will work on coaching the security officer team, maintaining uniform standards and supporting safety procedures while coordinating ad hoc training and risk assessments as required.

Qualifications

• Excellent organisational and time management
• Strong customer service and client-facing skills
• Clear verbal and written communication
• Ability to work independently and as part of a team

Responsibilities

• Deliver training and induction for new security officers
• Support Operations Manager to monitor performance against KPIs
• Provide coaching to officers and ensure uniform standards
• Assist with investigations, risk assessments and incident reporting
• Help maintain Mitie brand and client relationship in stores
• Deliver and coordinate focused topics and ad hoc training

Skills

Training delivery

Coaching

Customer service

Time management

Communication

Teamwork

Health & Safety

Education

Management apprenticeship (pursuit)

Job description

Mitie Group plc. is seeking a capable security training professional to support in-store operations across London. You will conduct inductions, deliver comprehensive training, and drive officer performance to meet contractual KPIs.

You will work on coaching the security officer team, maintaining uniform standards and supporting safety procedures while coordinating ad hoc training and risk assessments as required.