Security Team Leader - Lead, Protect & Deliver Excellence

Ward Security; Birmingham; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Cycle to work salary sacrifice scheme

Company pension scheme

Life assurance benefits

Employee referral scheme

Progression, training, and development

ReWard discounts: gym membership, ret

Restaurant and supermarket vouchers

Cinema tickets

Employee Assistance Programme

Job summary

Ward Security is seeking an experienced Security Team Leader to oversee operations at a prominent corporate facility in Birmingham. You will lead a security team, maintain high customer service standards, and uphold robust security procedures with a calm and decisive leadership style.

You will manage incidents, supervise access control and reporting, and ensure staff, visitors, and management receive professional information in multiple channels.

Qualifications

• Valid SIA licence
• CCTV Licence
• Proven supervisory or leadership security role (min 1 year)
• Min 2 years in corporate security
• Excellent customer service and communication
• Professional attitude and presentation
• Clear, concise verbal and written reports
• 5-year checkable work history

Responsibilities

• Act as primary point of contact for staff, visitors and contractors
• Lead and support the on‑site security team and ensure procedure compliance
• Provide clear information in person, by phone or email
• Manage and escalate incidents to management as required
• Maintain professional presence and set team standards
• Respond to emergencies effectively and coordinate response
• Oversee ID checks and access control
• Ensure incident reports meet company standards
• Supervise cleaning to keep reception and areas presentable

Skills

Leadership

Customer service

Communication

IT literacy

Report writing

Incident management

Attention to detail

Tools

CCTV systems

Detection systems

Job description

Ward Security is seeking an experienced Security Team Leader to oversee operations at a prominent corporate facility in Birmingham. You will lead a security team, maintain high customer service standards, and uphold robust security procedures with a calm and decisive leadership style.

You will manage incidents, supervise access control and reporting, and ensure staff, visitors, and management receive professional information in multiple channels.