Security Team Leader - Lead & Protect in London

Team Ward; Greater London; Sur place; GBP 43 000 - 48 000; Plein temps

Avantages offerts par ce poste

Cycle to work salary sacrifice scheme

Company pension scheme

Life assurance benefits

Employee referral scheme

Progression, training, and development

Résumé du poste

Ward Security is seeking a Security Team Leader in London. The role requires proven security leadership, exceptional customer service, and a calm, decisive approach to challenging situations.

You will lead the on-site security team, manage incidents, and ensure professional communication with staff, visitors, and contractors while maintaining high standards of safety and incident reporting.

Qualifications

• Proven experience in a supervisory or leadership security role (minimum 1 year)
• Excellent customer service and communication skills
• Strong organisational and multitasking skills
• Ability to lead, motivate, and support a security team
• IT literate, with the ability to operate detection systems and emergency equipment

Responsabilités

• Act as the primary point of contact for staff, visitors, and contractors
• Lead and support the on-site security team, ensuring compliance with procedures
• Ensure visitors and callers receive clear, accurate, and professional information in person, by phone, or email
• Manage and escalate incidents to management as required
• Maintain a professional presence and set standards for the team
• Respond to and manage emergencies effectively
• Handle conflict appropriately and confidently
• Ensure incident reports are completed accurately and to company standards
• Oversee ID checks and access control
• Maintain vigilance regarding Health & Safety risks
• Work independently and make sound operational decisions
• Supervise cleaning staff to ensure reception, foyer, staff areas, and boardrooms remain clean and presentable

Connaissances

Leadership

Customer service

Communication

Team motivation

IT literate

Outils

Surveillance systems

CCTV systems

Description du poste

Ward Security is seeking a Security Team Leader in London. The role requires proven security leadership, exceptional customer service, and a calm, decisive approach to challenging situations.

You will lead the on-site security team, manage incidents, and ensure professional communication with staff, visitors, and contractors while maintaining high standards of safety and incident reporting.