Security Systems Technician

Wilson James; Milton Keynes; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Mental health support

Online GP

Discounts

Cycle to work

Referral scheme

Job summary

Wilson James is seeking a Security Systems Technician in Milton Keynes to join our Security Operations Centre. The role focuses on monitoring security alerts, supporting alarm integrations and incident management, and delivering reliable system support in a busy environment.

The position requires experience in call centres or monitoring environments, strong IT and communication skills, and the ability to analyse trends and respond calmly under pressure.

Qualifications

• Experience in a call centre, control room, monitoring centre or similar operational environment.
• Strong IT skills including Microsoft Office applications.
• Ability to remain calm, make decisions and respond effectively during incidents and emergencies.
• Excellent verbal and written communication skills.
• Experience analysing data and identifying trends.
• Strong attention to detail and problem solving abilities.
• Customer-focused mindset with commitment to delivering excellent service.
• Ability to work independently and as part of a team.
• Reliability, professionalism and a strong work ethic.

Responsibilities

• Monitoring and assessing security alerts, signals and live intelligence feeds, escalating risks in line with procedures.
• Supporting alarm integrations, technical upgrades, engineering visits and planned maintenance programmes.
• Acting as a key security escalation point for internal teams, clients and third-party suppliers.
• Conducting trend analysis and reporting to identify recurring incidents and emerging risks.
• Managing calls and incidents professionally, including supporting colleagues under high-pressure situations.
• Producing clear, accurate and detailed incident reports.
• Responding promptly to customer requests and operational enquiries.
• Working with the wider Security Operations Centre team to maintain service excellence and business continuity.
• Supporting the implementation of new technologies and system improvements across the operation.
• Assisting with creation and delivery of training materials for colleagues.

Skills

Call centre experience

Monitoring centre experience

IT skills

Communication skills

Data analysis

Attention to detail

Customer-focused

Teamwork

Reliability

Tools

Microsoft Office

Job description

Security Systems Technician

Permanent
Location: Milton Keynes
Hours: Full time, Monday - Friday, 45 hours a week, days only.
Pay: £14.58 ph

Are you technically minded, calm under pressure and passionate about security operations? We're looking for a Security Operations Centre Systems Technician to join our high-performing team, playing a critical role in protecting people, assets and business operations through advanced monitoring, technical support and incident management.

This is an exciting opportunity to work in a fast-paced Security Operations Centre environment, supporting remote engineering functions, alarm integrations, security systems monitoring and intelligence-led threat detection. You'll be at the heart of operations, ensuring risks are identified, assessed and escalated quickly while delivering exceptional support to both internal stakeholders and clients.

About the Role:

• Monitoring and assessing security alerts, signals and live intelligence feeds, escalating risks in line with agreed procedures.
• Supporting alarm integrations, technical upgrades, engineering visits and planned maintenance programmes.
• Acting as a key security escalation point for internal teams, clients and third-party suppliers.
• Conducting trend analysis and reporting to identify recurring incidents and emerging risks.
• Managing calls and incidents professionally, including supporting colleagues who may have experienced difficult or high-pressure situations.
• Producing clear, accurate and detailed incident reports.
• Responding promptly to customer requests and operational enquiries.
• Working collaboratively with the wider Security Operations Centre team to maintain service excellence and business continuity.
• Supporting the implementation of new technologies and system improvements across the operation.
• Assisting with the creation and delivery of training materials for colleagues when required

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible. When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

• 5.6/5.8 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

What we're looking for

• Experience within a call centre, control room, monitoring centre or similar operational environment.
• Strong IT skills, including Microsoft Office applications.
• The ability to remain calm, make decisions and respond effectively during incidents and emergencies.
• Excellent communication skills, both verbal and written.
• Experience analysing data and identifying trends.
• Strong attention to detail and problem solving abilities.
• A customer-focused mindset with a commitment to delivering excellent service.
• The ability to work effectively both independently and as part of a team.
• Reliability, professionalism and a strong work ethic.

Desirable Experience

• Alarm Receiving Centre (ARC) experience.
• CCTV monitoring experience.
• Knowledge of security operations, intelligence monitoring or remote engineering environments.
• SIA CCTV Licence (training may be provided for the right candidate)

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace. Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.

If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.