Security Operations Centre Technician

Wilson James; Milton Keynes; Sur place; GBP 34 000 - 36 000; Plein temps

Avantages offerts par ce poste

Annual leave

Pension

Life assurance

Mental health support

Online GP

Discounts

Cycle to work

Referral scheme

Résumé du poste

Wilson James is seeking a Security Systems Technician in Milton Keynes to join our Security Operations Centre. The role focuses on monitoring security alerts, supporting alarm integrations and incident management, and delivering reliable system support in a busy environment.

The position requires experience in call centres or monitoring environments, strong IT and communication skills, and the ability to analyse trends and respond calmly under pressure.

Qualifications

• Experience in a call centre, control room, monitoring centre or similar operational environment.
• Strong IT skills including Microsoft Office applications.
• Ability to remain calm, make decisions and respond effectively during incidents and emergencies.
• Excellent verbal and written communication skills.
• Experience analysing data and identifying trends.
• Strong attention to detail and problem solving abilities.
• Customer-focused mindset with commitment to delivering excellent service.
• Ability to work independently and as part of a team.
• Reliability, professionalism and a strong work ethic.

Responsabilités

• Monitoring and assessing security alerts, signals and live intelligence feeds, escalating risks in line with procedures.
• Supporting alarm integrations, technical upgrades, engineering visits and planned maintenance programmes.
• Acting as a key security escalation point for internal teams, clients and third-party suppliers.
• Conducting trend analysis and reporting to identify recurring incidents and emerging risks.
• Managing calls and incidents professionally, including supporting colleagues under high-pressure situations.
• Producing clear, accurate and detailed incident reports.
• Responding promptly to customer requests and operational enquiries.
• Working with the wider Security Operations Centre team to maintain service excellence and business continuity.
• Supporting the implementation of new technologies and system improvements across the operation.
• Assisting with creation and delivery of training materials for colleagues.

Connaissances

Call centre experience

Monitoring centre experience

IT skills

Communication skills

Data analysis

Attention to detail

Customer-focused

Teamwork

Reliability

Outils

Microsoft Office

Description du poste

Wilson James is seeking a Security Systems Technician in Milton Keynes to join our Security Operations Centre. The role focuses on monitoring security alerts, supporting alarm integrations and incident management, and delivering reliable system support in a busy environment.

The position requires experience in call centres or monitoring environments, strong IT and communication skills, and the ability to analyse trends and respond calmly under pressure.