Security Support Engineer

EDF Energy; Gloucester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

EDF Energy seeks a Security Support Engineer to enhance security services within their diverse team. This role involves operational support, customer interaction, and maintaining security standards. Ideal candidates have a strong networking background and a commitment to excellence in service.

Benefits

Enhanced parental leave

Electric vehicle leasing

Health insurance

Product discounts

Critical illness insurance

Technology vouchers

Gym membership

Season ticket loans

Qualifications

• Foundational understanding of Enterprise Networking.
• Experience in network or security engineering roles.
• Knowledge of next-generation firewalls and SASE platforms.

Responsibilities

• Support customers in handling security service requests.
• Contribute to SLAs and KPIs for team performance.
• Help transition from internal support to a security service provider.

Skills

Enterprise Networking

Customer Service

Clear Communication

Organizational Skills

Tools

ITSM platforms

Job description

This vacancy has now expired. Please see similar roles below...

About the Role

Security Support Engineer

Are you ready to join a diverse, dynamic team where you can make an immediate impact and shape the future of security services across a leading organisation?

Are you capable of taking ownership of security service operations, ensuring seamless support and the effective handling of Requests, Incidents, and Escalations in a dynamic, fast-paced environment?

If so, we may have the perfect opportunity for you here at EDF as a Security Support Engineer within the Enterprise Information Security Team!

The Opportunity…

Join our Security Engineering team within Enterprise Information Security (EIS), where you'll play a pivotal role in safeguarding the entire EDF UK group. As part of a close-knit team of around 30 skilled professionals, you’ll help secure everything from our cloud environments to data centres and offices nationwide. This is your chance to make a direct impact on the security infrastructure that powers one of the UK’s leading organisations.

Pay, Benefits, and Culture

Alongside a negotiable salary depending on experience, the potential to earn 5% bonus, 28 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.

What You’ll be doing

• Working as part of a security service support team you will be able to contribute and shape the way in which the team operates.
• Assist in supporting our customers that consume our security services and ensure Requests, Incidents or Escalations are being handled accordingly.
• Operate in line with our assurance and engagement standards
• Contribute towards adherence to our SLAs
• Contribute towards our KPIs that we use to measure the team’s performance
• Help us transform from an internal support team to an internal security service provider.

Who you are

We’re looking for someone with a solid foundational understanding of Enterprise Networking, with hands-on experience either in a network engineer or security engineer role, operating or maintaining network infrastructure.

You’ll have a strong working knowledge of next-generation firewalls and SASE platforms, exposure to email gateways, load balancers, and vulnerability management tools in a complex enterprise environment would be a big plus.

You’ll be someone who takes pride in delivering exceptional customer service, with a background in service-focused environments. Clear communication, strong organisational skills, and the ability to prioritise effectively are key to success in this role.

You’ll have experience coordinating escalations in fast-paced environments, with a knack for working across multiple technologies. A solid grasp of enterprise security controls is essential, and if you have any experience in cloud security, that will be highly valued.

We’re looking for someone who is comfortable using ITSM platforms and can collaborate seamlessly with both IT and business-facing teams. Your enthusiasm for working within a highly technical team, learning and developing your own skills as well as helping others grow, will make you a great fit for this role.

If you’re eager to tackle complex challenges, grow your skillset, and contribute to a dynamic and forward-thinking team, we’d love to hear from you!

Security Check (SC) clearance is a requirement for this role.

Closing date for applications: 24.06.2025
Location: Flexible/Home working – regular travel to either our Gloucester or London office will be required for team collaboration

Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.

share

Software engineering at EDF

We’ve completely reimagined the way we work, the tech we use and our team culture.

Discover how we’re shaking things up in the energy industry and why we’re obsessive about making our workplace as collaborative and inclusive as it can be.

#ConsultantsWhoCode