Security Supervisor - SCR

Mitie Group plc.; City Of London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Mitie Group plc. is seeking a proactive Control Room Supervisor to lead our Security Control Room. You will supervise security personnel, oversee critical systems, respond to incidents and ensure high-quality service across the site.

The role involves a fixed-term contract for 6 months with potential extension, 2 days on, 2 nights, 4 off shift pattern, and responsibility for emergencies, reporting and stakeholder liaison.

Qualifications

• Experience supervising security personnel.
• Strong knowledge of CCTV, access control and incident management.
• Familiarity with GDPR and health & safety requirements.

Responsibilities

• Oversee day-to-day Security Control Room operations and systems.
• Monitor CCTV, alarms and incidents; coordinate responses.
• Lead, coach and manage Security Officers and Control Room staff.

Skills

Team supervision

Incident management

Shift leadership

CCTV operations

GDPR & compliance

Customer service

Tools

CCTV System

Access control

Incident reporting software

Job description

Control Room SupervisorRole OverviewWe are seeking a professional and proactive Control Room Supervisor to lead our Security Control Room operation. You will be responsible for supervising security personnel, overseeing critical security systems, responding to incidents, and ensuring the delivery of a high-quality security service across the site.

Please note this is a Fix Term Contract - 6 months with the possibility of an extension or further opportunities.

Shift Pattern: 2 Days, 2 Nights, 4 Off.

Key ResponsibilitiesSecurity Operations

• -Oversee the day-to-day operation of the Security Control Room and associated security systems.
• -Monitor CCTV, access control, alarms, and security incidents, ensuring appropriate action is taken.
• -Coordinate responses to security incidents, emergencies, and critical events.
• -Maintain accurate records, reports, and incident documentation.
• -Act as the primary point of contact for security matters outside of normal business hours.

Leadership & Team Management

• -Lead, motivate, and develop a team of Security Officers, Front of House Officers, and Control Room Operatives.
• -Monitor performance, attendance, punctuality, and welfare of team members.
• -Deliver briefings, training, coaching, and performance reviews.
• -Ensure all posts are adequately staffed and operational requirements are met.
• -Promote a culture of professionalism, accountability, and customer service excellence.

Compliance & Risk Management

• -Ensure compliance with site procedures, GDPR, Health & Safety requirements, and company policies.
• -Complete and oversee audits, inspections, and compliance checks.
• -Ensure security systems, equipment, and records are maintained to the required standard.
• -Identify, investigate, and report security risks, incidents, and breaches.

Customer Service & Stakeholder Engagement

• -Deliver a professional, customer-focused security service at all times.
• -Build effective working relationships with clients, emergency services, and key stakeholders.
• -Communicate clearly and confidently with colleagues, customers, and visitors.
• -Support the continuous improvement of security operations and service delivery.

Emergency Response

• -Lead and coordinate the response to emergencies, including fire alarms, evacuations, medical incidents, and security threats.
• -Ensure all incidents are managed in line with site procedures and escalated appropriately.
• -Support investigations and provide evidence or reports where required.

Valid SIA Door Supervisor and CCTV Licence.

• -Previous experience in a Security Supervisor role +2 years.
• -Strong knowledge of CCTV, access control, and incident management procedures.
• -Excellent leadership, communication, and decision-making skills.
• -Experience managing teams within a corporate or customer-focused environment.
• -Experience in HR duties; Return for Work and investigations.
• -Ability to remain calm and effective when managing incidents and emergencies.
• -Strong organisational skills and attention to detail.
• -Experience producing reports, conducting audits, and maintaining compliance records.