Security Supervisor / Controller

Anchor Group Services; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full uniform provided

Cycle to Work Scheme

Auto Enrolment Pension

Employee Assistance Programme 24/7

Hospital Saturday Fund

Reward and Recognition Awards

Job summary

Anchor Group Services is recruiting Security Supervisors/Controllers for The Elephant development in London. You will lead frontline teams, supervise CCTV operations and incident responses, and maintain a safe, welcoming environment for residents and visitors.

The role operates on a 4 on/4 off pattern (2 days, 2 nights, 4 off) with an average of 42 hours per week, paying £15.80 per hour. Excellent communication and leadership are essential for success in this flagship mobilisation.

Qualifications

• Essential: Valid SIA Door Supervisor Licence.
• Essential: Valid SIA CCTV Licence.
• Full 5-year checkable employment history.
• Previous Security Supervisor/Team Leader or Control Room experience.

Responsibilities

• Lead and supervise security operations during your shift; act as escalation point.
• Oversee Deployment and performance of security team; ensure adequate resources.
• Manage CCTV monitoring, alarm management, incident response, investigations and GDPR compliance.
• Deliver shift briefings and operational updates; keep site priorities aligned.
• Coordinate incident responses with external agencies when required.
• Conduct patrols, inspections and compliance checks across areas.
• Prepare reports and investigations; ensure proper documentation and closure.

Skills

Incident management

Communication skills

Report writing

Customer service

Conflict management

Tools

CCTV systems

Job description

Job Role: Security Supervisor / Controller

Working Hours: 4 on 4 off shift pattern (2 days, 2 nights, 4 off) - Average 42 hours per week

Pay: £15.80 per hour

Location: The Elephant, Elephant & Castle, London

Overview

Join the team protecting one of London's newest and most exciting destinations.

Anchor Group Services is recruiting Security Supervisors / Controllers for The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together.

This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards, culture and service excellence across a brand-new development. As a Security Supervisor / Controller, you will lead by example, supporting frontline teams and ensuring the highest standards of safety, security and customer service are maintained throughout The Elephant.

If you're professional, proactive and take pride in making a difference every day, we'd love to hear from you.

About The Role

As a Security Supervisor / Controller, you will play a key role in the day-to-day management of security operations across The Elephant. Working from both the Security Control Room and across the wider development, you will supervise frontline teams, coordinate incident responses, oversee CCTV systems, and help maintain a safe, secure and welcoming environment for residents, visitors and occupiers.

Acting as the primary point of escalation for operational issues, you will support the Dual Services Manager in delivering exceptional service standards, effective security operations, and a positive customer experience across the development.

Duties Include

• Lead and supervise all security operations during your allocated shift, acting as the primary escalation point for incidents, emergencies, and operational issues.
• Manage the deployment and performance of the security team, ensuring appropriate resource levels are maintained.
• Oversee Security Control Room operations, including CCTV monitoring, alarm management, incident response, investigations, record keeping and GDPR compliance.
• Deliver shift briefings, debriefings and operational updates, ensuring teams remain informed and aligned with site priorities.
• Coordinate responses to incidents, anti-social behaviour, suspicious activity, welfare concerns and emergencies, liaising with external agencies where required.
• Conduct patrols, inspections and compliance checks across retail, residential and public areas, including contractor monitoring and permit-to-work activities.
• Prepare reports, investigations and operational documentation, ensuring incidents are accurately recorded and resolved.
• Support the recruitment, onboarding, development, welfare and performance management of operational staff.
• Ensure Assignment Instructions, site procedures, health & safety requirements and company standards are consistently followed.
• Identify operational risks and opportunities for improvement, promoting a culture of professionalism, accountability and excellent customer service.

Requirements

• Essential: Valid SIA Door Supervisor (DS) Licence.
• Essential: Valid SIA CCTV (Public Space Surveillance) Licence.
• Full 5-year checkable employment history.
• Previous Security Supervisor, Team Leader or Control Room experience.
• Previous experience operating CCTV and security monitoring systems.
• Strong incident management and decision-making skills.
• Excellent written and verbal communication skills.
• High standard of report writing and documentation.
• Customer service experience and confidence managing conflict professionally.
• Ability to work under pressure within a fast-paced environment.
• Professional appearance and leadership qualities.

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
• Stream – access to pay as you earn it.
• Cycle to Work Scheme Available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition Awards.
• Career development opportunities within a growing national business.

Other companies may call this role: Security Supervisor, CCTV Controller, Security Team Leader, Control Room Supervisor, Security Shift Manager, Retail Security Supervisor, Shopping Centre Security Supervisor, Contract Supervisor.

Within commuting distance of: Elephant & Castle, Southwark, Borough, London Bridge, Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell, Brixton, Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London.