Security Supervisor

ISS; West of England; On-site; GBP 28,000 - 40,000; Full time

Job summary

ISS is seeking a Security Supervisor to lead on-site security operations, oversee security personnel and protect people, property and assets. The role emphasizes delivering high standards of service, professional conduct, and strict compliance with procedures.

You will monitor activity, manage incidents, and cultivate strong relationships with clients and stakeholders while upholding Health & Safety policies. This is a frontline leadership position within ISS’s security team.

Qualifications

• Front-line SIA licence required.
• SC clearance or willingness to obtain clearance.
• IOSH Managing Safely qualification or willingness to achieve it.
• Strong IT skills and experience with security systems.
• Proven leadership and customer service abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritise, organise, and work under pressure.
• Willingness to undertake an apprenticeship for professional development.

Responsibilities

• Supervise day-to-day security operations, ensuring high standards of service delivery, professionalism, and compliance.
• Lead by example, guiding and supporting security personnel on shift.
• Represent ISS professionally, building relationships with clients and stakeholders.
• Identify, assess, and respond to security risks and suspicious activity.
• Control site access and ensure security procedures are followed.
• Monitor site activity and events, taking proactive measures as needed.
• Manage security incidents following site procedures and organisational requirements.
• Build positive relationships with customers, colleagues, contractors and partners.
• Ensure Health & Safety policies are followed and hazards are reported promptly.

Skills

SIA licence

SC clearance

IOSH Managing Safely

IT skills

Leadership

Communication

Customer service

Interpersonal skills

Organisation skills

Tools

Incident reporting systems

Job description

As a Security Supervisor with ISS, you will play a pivotal role in maintaining a safe and secure environment while leading security operations on site. You will be responsible for overseeing security personnel, supporting the protection of our customer's people, property, and assets, and ensuring the highest standards of service delivery, compliance, and professionalism are consistently achieved.

The Role

• Supervise day-to-day security operations, ensuring high standards of service delivery, professionalism, and compliance.
• Lead by example, providing guidance and support to security personnel on shift.
• Represent ISS professionally, building and maintaining positive relationships with clients, customers, and stakeholders.
• Remain vigilant, identifying, assessing, and responding appropriately to security risks and suspicious activity.
• Control site access, preventing unauthorised entry and ensuring all security procedures are followed.
• Monitor site activity, events, and operational requirements, taking proactive measures where necessary.
• Manage and escape security incidents in accordance with site procedures and organisational requirements.
• Build and maintain positive working relationships with customers, colleagues, contractors, and partners.
• Ensure compliance with Health & Safety policies and procedures, reporting hazards, incidents, and breaches promptly.

Are you passionate about safety, leadership, and delivering an exceptional customer experience?

Qualifications

• Previous experience in a security supervisory role within a professional environment.
• Valid front-line SIA licence (Security Guarding, Door Supervision, or Close Protection).
• Current SC clearance, or the willingness and eligibility to obtain clearance.
• IOSH Managing Safely qualification, or a willingness to achieve it.
• Strong IT skills, including experience using security systems and incident reporting platforms.
• Experience managing security incidents, investigations, and escalation processes.
• Excellent leadership, communication, customer service, and interpersonal skills.
• Strong organisational skills with the ability to prioritise tasks and make informed decisions under pressure.
• Ability to work collaboratively with colleagues, customers, and stakeholders at all levels.
• Willingness to complete a relevant apprenticeship as part of ongoing professional development.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.