Post Room Manager

ISS; City Of London; On-site; GBP 42,000 - 54,000; Full time

Job summary

ISS is seeking a Post Room Manager to lead mailroom, courier and internal distribution services across multiple client locations in a security-sensitive environment. The role requires driving service improvements and managing a multi-site operational team while ensuring compliance with security procedures and client requirements.

The ideal candidate will hold SC Clearance or be willing to undergo enhanced security screening, with strong stakeholder management and a track record of delivering

Qualifications

• Experience leading multi-site teams in a security-sensitive environment.
• Ability to manage mailroom, courier and internal distribution services.
• Understanding of information security and chain of custody procedures.

Responsibilities

• Lead the delivery of mailroom, courier, parcel and internal distribution services across multiple sites.
• Ensure services meet service levels and operational requirements.
• Oversee porterage and logistics operations with safe handling of materials.
• Maintain compliance with security procedures for confidential materials.
• Develop and motivate a multi-site operational team with training and competency.
• Build relationships with clients, stakeholders and contractors.
• Drive improvements through processes, technology and service innovation.
• Monitor budgets, performance and costs to identify efficiencies.

Skills

Leadership

Stakeholder management

Security compliance

Team development

Communication

Organisational skills

Tools

Mail tracking systems

Logistics management systems

Reporting systems

Job description

We are seeking a Post Room Manager to lead and oversee the safe, secure and efficient delivery of mailroom, porterage and associated logistics services across multiple client locations within a highly regulated and security-sensitive environment., The successful candidate will be responsible for ensuring all mail, parcels, confidential documents, cash, valuables and operational supplies are processed, tracked and delivered accurately while maintaining strict compliance with security, operational and client requirements.

This role will also lead a multi-site operational team, manage stakeholder relationships, drive service improvements and ensure agreed performance standards are consistently achieved.

Key Responsibilities

• Lead the delivery of mailroom, courier, parcel and internal distribution services across multiple sites.
• Ensure all services are delivered in line with agreed service levels and operational requirements.
• Oversee porterage and logistics operations, ensuring safe and efficient handling of materials and supplies.
• Maintain compliance with all security procedures relating to confidential, classified and sensitive materials.
• Manage, develop and motivate a multi-site operational team, ensuring appropriate training and competency levels are maintained.
• Build and maintain strong relationships with clients, stakeholders, suppliers and contractors.
• Drive operational improvements through process enhancements, technology adoption and service innovation.
• Monitor performance, budgets and operational costs, identifying efficiencies and value-for-money opportunities.
• Experience managing post room operations, distribution services, internal logistics or similar operational functions.
• Demonstrable understanding of information security, chain of custody procedures and secure document handling.
• Experience operating within highly regulated or security-sensitive environments.
• Strong experience using mail tracking, logistics management and reporting systems.
• Proven experience leading and developing operational teams.
• Experience implementing process improvements and driving operational efficiencies.
• Excellent stakeholder management, communication and customer service skills.
• Strong organisational skills with the ability to prioritise workloads and manage competing demands.

Security Requirements

Due to the nature of this role, candidates must hold current SC Clearance or be willing to undergo SC Clearance, enhanced security screening, background checks and ongoing vetting requirements.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.