Security Supervisor

Anchor Group Services; Stretford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Anchor Academy courses

Discounted SIA training

Auto Enrolment Pension

Cycle to Work

Uniform provided

Employee Assistance Programme

Hospital Saturday Fund

Job summary

Anchor Group Services at Trafford Palazzo is seeking an experienced Security Supervisor to lead the on-site security team at a high-profile retail and leisure destination.

You will supervise daily operations, manage performance, ensure safety and customer service standards, and act as the primary on-site point of contact for the client and staff. This role requires a valid SIA Door Supervisor licence and strong leadership and communication skills.

Qualifications

• Essential: Full 5-year checkable employment history.
• Essential: Valid frontline SIA Door Supervisor Licence.
• Desirable: CCTV experience or a CCTV Licence.
• Preferred: Full UK driving licence.
• Previous supervisory experience within the security industry.
• Strong leadership and customer service skills.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and support the on-site security team, ensuring duties are performed to AI and company procedures.
• Act as the primary point of contact between management, the client, and Anchor Group Services.
• Monitor officer performance, attendance, compliance, and service delivery.
• Carry out return-to-work interviews and support welfare processes.
• Conduct welfare visits and welfare meetings to provide support and guidance.
• Complete management, incident, and investigation reports to a high standard.
• Protect client property, people, and assets through effective security delivery and compliance.
• Minimise loss, damage and risk by addressing irregularities and breaches of policy.
• Lead and coordinate responses to incidents, emergencies, evacuations and business continuity events.
• Ensure escalation procedures are followed per requirements.
• Support Control Room and CCTV operations with GDPR-compliant record-keeping.
• Oversee key management and site security systems.
• Ensure health and safety inspections and audits are completed and recorded.
• Identify, investigate, and report incidents and security breaches promptly.
• Handle customer queries professionally and escalate where necessary.
• Collaborate with Contract Manager to maintain service excellence and client relationships.
• Promote a safe, secure and welcoming environment at all times.

Skills

Leadership

Customer service

Communication skills

IT literacy

Tools

CCTV systems

Job description

Job Role:

Security Supervisor

Working Hours:

• 4 on 4 off shift pattern - average 42 hours per week
• Monday to Friday: 06:00-18:00
• Weekends: 07:00-19:00

Pay:

£14.05 per hour

Location:

Trafford Palazzo, M17 8AS

Reporting to:

Contract Manager

Overview:

An exciting opportunity has arisen at Anchor Group Services for an experienced Security Supervisor to join our established security team at Trafford Palazzo.

This is a leadership focused role within a high profile retail and leisure destination, responsible for the day-to-day supervision, management, and performance of the on-site security team. As Security Supervisor, you will ensure all security operations are delivered to the highest standards of professionalism, compliance, safety, and customer service.

The successful candidate will act as the primary on site point of contact for both the client and security team, supporting officer development, maintaining operational standards, and ensuring a safe, secure, and welcoming environment for customers, visitors, tenants, contractors, and staff.

You will play a key role in maintaining service excellence, driving team performance, overseeing compliance requirements, and responding effectively to incidents and emergencies. Strong leadership, communication, and decision making skills are essential.

A valid SIA Door Supervisor licence is essential, and CCTV experience or a CCTV licence is desirable.

Duties Include:

• Supervise and support the on-site security team, ensuring all personnel perform their duties effectively and in accordance with site Assignment Instructions (AIs) and company procedures
• Act as the primary point of contact between management, the client, and Anchor Group Services
• Monitor officer performance, attendance, compliance standards, and overall service delivery
• Carry out return-to-work interviews and support employee welfare processes in line with company procedures
• Conduct welfare visits and welfare meetings where required, ensuring officers receive appropriate support and guidance
• Complete management reports, incident reports, investigation reports, and other site documentation to a high standard
• Protect the client's property, people, and assets through the effective delivery of security services and compliance with all site procedures
• Minimise loss, damage, and risk by identifying irregularities, addressing breaches of policy, and taking appropriate action
• Lead and coordinate responses to incidents, emergencies, evacuations, alarms, and business continuity events
• Ensure all escalation procedures are followed in accordance with company and client requirements
• Support Control Room and CCTV operations, ensuring GDPR compliance and the accurate maintenance of records and documentation
• Oversee key management, equipment control, and site security systems
• Ensure health and safety inspections, patrols, and compliance checks are completed and recorded accurately
• Identify, investigate, and report incidents, accidents, damage, defects, near misses, and security breaches promptly
• Handle customer queries, complaints, and challenging situations professionally, ensuring appropriate escalation where necessary
• Work closely with the Contract Manager to maintain service excellence, drive continuous improvement, and build strong client relationships
• Promote a safe, secure, professional, and welcoming environment at all times

Requirements:

• Essential: Full 5-year checkable employment history
• Essential: Valid frontline SIA Door Supervisor Licence
• Desirable: CCTV experience or a valid CCTV Licence
• Preferred: Full UK driving licence
• Previous supervisory experience within the security industry
• Strong leadership skills with the ability to motivate, support, and manage a team
• Excellent customer service skills and confidence to manage conflict professionally
• Excellent written and verbal communication skills
• Competent IT skills and experience completing reports and maintaining records
• Ability to investigate incidents and produce detailed written reports
• Good understanding of health and safety procedures and emergency response protocols
• Flexible and adaptable approach to operational requirements
• Smart, professional appearance and manner
• Reliable, punctual, and highly organised
• High levels of enthusiasm with the ability to work effectively in a fast-paced environment

Benefits:

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme available
• Full uniform provided
• Free Employee Assistance Programme 24/7, including access to counselling
• Hospital Saturday Fund
• Reward and Recognition Awards
• Career progression opportunities within a growing national security company

Other companies may call this role: Security Team Manager, Security Team Supervisor, Security Operations Supervisor, SIA Supervisor, Site Supervisor, Contract Supervisor, Security Team Leader, Security Duty Manager, Retail Security Supervisor, Shopping Centre Security Supervisor.

Within commuting distance of: Altrincham, Sale, Stretford, Salford, Urmston, Eccles, Monton, Worsley, Swinton, Walkden, Prestwich, Whitefield, Radcliffe, Bury, Bolton, Farnworth, Little Lever, Horwich, Leigh, Atherton, Tyldesley, Stockport, Cheadle, Gatley, Heald Green, Wilmslow, Hazel Grove, Bramhall, Marple, Hyde, Denton, Droylsden, Ashton-under-Lyne, Stalybridge, Mossley and Rochdale.