Security Supervisor

Mitie Group plc.; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

Mitie Group plc. is seeking a professional Security Supervisor for the Westfield London Shopping Centre. The role operates on a 4 on, 4 off shift pattern, covering days and nights, averaging 42 hours per week. We offer a competitive rate of £18.16 per hour in a dynamic, high-profile retail environment.

You will protect people and property, manage security staff, uphold incident response procedures, and ensure compliance with site AI's, data protection, and health and safety standards.

Qualifications

• SIA License required.
• Excellent verbal and written English.
• Reliable with good timekeeping.
• Ability to train and motivate staff.
• Strong problem-solving and decision-making skills.

Responsibilities

• Oversee day-to-day security operations at the site.
• Act as first point of contact for the Security team and manage standards and conduct.
• Assist in ongoing training and induction of security staff, including CCTV, access control, and alarm systems.
• Maintain teamwork and high morale within the security team.
• Support performance reviews and staff development.
• Investigate security incidents and liaison with clients as required.
• Ensure compliance with all site Assignment Instructions (AI's) and data protection legislation.
• Record keeping and handover communications to ensure continuity.

Skills

SIA License

English literacy

Timekeeping

Reliability

Problem solving

Staff motivation

Self-motivation

Verbal communication

Tools

IT literacy

Job description

We are looking for a professional and motivated Security Supervisor to join our team at Westfield London Shopping Centre. This role follows a 4 on, 4 off shift pattern, covering days and nights, averaging 42 hours per week. We offer a competitive rate of £18.16 per hour and the opportunity to work in a dynamic, high-profile retail environment.

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

• To be responsible for the day-to-day operation of Security.
• Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
• Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
• Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
• Assist in review of Security Officers performance and development.
• To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
• Provide customer / client liaison as and when required.
• Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
• Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
• Ensuring security records and logs are being kept up to date.
• Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

• Previous Security Experience
• SIA License
• SC Clearance desirable
• Good literacy and communication skills and have excellent verbal and written English.
• Be computer and software literate.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability to transfer self-motivation to staff.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• An interest in the continuous improvement of the Company's performance.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.