Security Solutions Trainer & Services Engineer

Johnson Controls; Norton-on-Derwent; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Pension with up to 7% employer match

Life assurance

Employee Assistance Programme

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Ongoing training and career开发机会

Supportive, collaborative, and safety‑

Job summary

Johnson Controls is seeking a Technical Trainer / Professional Services Consultant for its Security Products division. The role involves delivering technical training and professional services across Europe, the Middle East, and Africa, with regular travel across the UK and Ireland and occasional travel to AMEA/APAC regions.

You will work with customers, partners, and internal teams to support deployments, upgrades, migrations, and optimisation projects.

Qualifications

• Proven experience in the electronic security industry.
• Strong knowledge of enterprise security solutions (access control, video management).
• Hands-on experience with Johnson Controls security products (CCURE 9000, CEM Systems, or AD solutions).
• Experience delivering technical training or presenting complex technical information to customers.
• Professional Services experience (installation, commissioning, upgrades, migrations, or system optimisation).

Responsibilities

• Deliver instructor-led and virtual technical training courses to customers, partners, and colleagues.
• Develop and maintain training materials, practical labs, and supporting documentation.
• Provide professional services including commissioning, system upgrades, migrations, and troubleshooting.
• Support customers through complex deployments and technical escalations.
• Deliver knowledge transfer sessions and best-practice guidance.
• Work with Sales, Product Management, Engineering, and Technical Support teams.
• Promote adoption and optimisation of Johnson Controls security solutions.

Skills

Security training

Customer-facing

English fluency

Travel readiness

Job description

Johnson Controls is seeking a Technical Trainer / Professional Services Consultant for its Security Products division. The role involves delivering technical training and professional services across Europe, the Middle East, and Africa, with regular travel across the UK and Ireland and occasional travel to AMEA/APAC regions.

You will work with customers, partners, and internal teams to support deployments, upgrades, migrations, and optimisation projects.