Technical Trainer and Professional Services Engineer

Johnson Controls; Letchworth; In loco; GBP 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary plus bonus plan

Pension with up to 7% employer match

Life assurance

Employee Assistance Programme

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Ongoing training and career developm

Supportive, collaborative, and safety‑

Descrizione del lavoro

Johnson Controls is seeking a Technical Trainer / Professional Services Consultant to deliver technical training and specialist support for enterprise security solutions across Europe, the Middle East, and Africa. The role involves deployments, upgrades, migrations, and optimisation projects, with regular UK/Ireland travel and occasional international assignments.

You will collaborate with customers, partners, and internal teams to maximise the value of our security technologies and ensure

Competenze

• Proven experience within the electronic security industry.
• Strong knowledge of enterprise security solutions, including access control and video management systems.
• Hands-on experience with Johnson Controls security products, including C-CURE 9000, CEM Systems and/or American Dynamics solutions.
• Experience delivering technical training or presenting complex technical information to customers.
• Professional Services experience, including installation, commissioning, upgrades, migrations, or system optimisation.
• Strong customer-facing and stakeholder management skills.
• Excellent English communication skills.
• Ability and willingness to travel extensively across the UK, Ireland, EMEA, and internationally when required.

Mansioni

• Deliver instructor-led and virtual technical training courses to customers, partners, and colleagues.
• Develop and maintain training materials, practical labs, and supporting documentation.
• Provide professional services including commissioning, system upgrades, migrations, and troubleshooting.
• Support customers through complex deployments and technical escalations.
• Deliver knowledge transfer sessions and best-practice guidance.
• Work closely with Sales, Product Management, Engineering, and Technical Support teams.
• Promote adoption and optimisation of Johnson Controls security solutions.
• Travel extensively to customer sites throughout the UK, Ireland, EMEA, and occasionally internationally.

Conoscenze

Security industry experience

Enterprise security solutions

JCI products knowledge

Training delivery

Professional Services

Customer facing

English communication

Travel willingness

Descrizione del lavoro

What You Will Do

Join Johnson Controls as a Technical Trainer / Professional Services Consultant within our Security Products business. In this customer-facing role, you will deliver technical training, professional services, and specialist support for enterprise security solutions across Europe, the Middle East, and Africa. You will work closely with customers, partners, and internal teams to support system deployments, upgrades, migrations, and optimisation projects while helping users maximise the value of our technologies.

This role requires regular travel across the UK and Ireland and occasional travel to other regions including AMEA and APAC.

What We Offer

• Competitive salary plus bonus plan
• 25 days holiday plus bank holidays
• Pension with up to 7% employer match
• Life assurance
• Employee Assistance Programme
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Ongoing training and career development opportunities
• Supportive, collaborative, and safety-focused culture

How You Will Do It

• Deliver instructor-led and virtual technical training courses to customers, partners, and colleagues
• Develop and maintain training materials, practical labs, and supporting documentation
• Provide professional services including commissioning, system upgrades, migrations, and troubleshooting
• Support customers through complex deployments and technical escalations
• Deliver knowledge transfer sessions and best-practice guidance
• Work closely with Sales, Product Management, Engineering, and Technical Support teams
• Promote adoption and optimisation of Johnson Controls security solutions
• Travel extensively to customer sites throughout the UK, Ireland, EMEA, and occasionally internationally

What We Are Looking For

Required

• Proven experience within the electronic security industry
• Strong knowledge of enterprise security solutions, including access control and video management systems
• Hands‑on experience with Johnson Controls security products, including C-CURE 9000, CEM Systems and/or American Dynamics solutions
• Experience delivering technical training or presenting complex technical information to customers
• Professional Services experience, including installation, commissioning, upgrades, migrations, or system optimisation
• Strong customer‑facing and stakeholder management skills
• Excellent English communication skills
• Ability and willingness to travel extensively across the UK, Ireland, EMEA, and internationally when required

Beneficial

• Experience supporting multinational enterprise customers
• Knowledge of competitor enterprise security platforms
• Additional European language skills
• Relevant security industry, IT networking, or security systems certifications

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