Security & Service Delivery Manager

OCS; England; Remote; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is a leading facilities management company delivering security, cleaning and related services across the UK&I. This role leads security service delivery under the contract, ensuring KPI achievement and strong client relationships while driving continuous improvement and cost efficiency.

You will manage staff, health and safety compliance, and reporting, while collaborating with regional managers to meet contractual obligations and uphold OCS standards.

Qualifications

• Experience of working and building partnerships with clients.
• Management experience or different work streams and work loads.
• IOSH trained desirable
• Excellent knowledge of COSHH
• Articulate and has the ability to communicate effectively with the clients and the OCS teams
• Organised individual who can demonstrate a record of planning and managing workflows
• Able to demonstrate an understanding of high-quality service delivery and their impact on this
• The ability to be agile and flexible to meet the needs and demands of the role
• Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail
• Well-developed IT skills.
• Professional or further qualification in Security Management.
• MIM training / Conflict management training

Responsibilities

• Responsible for all day-to-day aspects relating to the management of the security services provision within the contract specification to the agreed performance levels; delivering the service in line with the KPI’s set by the client and OCS policies
• Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance and develop skills. Ensure areas of responsibilities always follow Company’s processes.
• Control and issuing of cleaning materials, ensuring stock rotation and safety in storage. Order cleaning materials as required
• Develop effective relationships with client ensuring their satisfaction with service delivery, meet regularly with the Cleaning Manager, Regional Manager, TCE Account Manager and wider OCS team
• To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan.
• To lead excellent communications throughout the contract and to champion the motivation for all staff.
• Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company
• Manage staff rotas, hours worked, sickness and annual leave for the cleaning team, via the Timegate system.
• Report data on a weekly/monthly basis, or as required.
• To recruit, develop and retain staff to deliver services in the most efficient and effective manner; lead and motivate his/her team.
• To set objectives for direct reports and review regularly. Ensure same approach and mechanisms for all staff across the contract.
• Ensures effective performance management is applied - developing staff with potential through deploying training matrices and completing on time appraisals, addressing poor performance issues to resolution through company policies and procedures.
• Provide efficient and effective delivery of cleaning services by driving optimised productivity and labour deployment.
• Collaborate with the Cleaning Manager, Regional Manager, and TCE Account Manager to review monthly KPI reports, monitor service performance, and verify that contractual requirements are consistently achieved
• Resolve significant contractual issues across the contract, acting to identify and mitigate actual and / or potential problems.
• Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices, fire and COSHH. This will include your awareness of any specific hazards in your workplace.
• Follow client / company guidelines with regards to the identification and reporting of health and safety hazards
• Full responsibility for maintaining Risk Assessments, COSHH records and SOP’s
• Attend all training courses as required
• Complete all mandatory OCS training to agreed time frames
• Fulfil reasonable tasks or requests from senior management.
• Work alongside the Security Manager, Regional Manager, TCE Account Manager and wider OCS team to provide a seamless service to the client.
• Responsible for fulfilling staffing levels to the specification.
• Cleaning budget control and identifying training needs and replacement uniform / PPE
• To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and Safety legislation, OCS policies and procedures, risk assessments and method statements
• Maintain confidentiality in all aspects of client and staff information.

Skills

People management

Client communication

Organization

Time management

IT skills

Adaptability

Education

IOSH training

Security management qualification

Job description

OCS UK & Ireland is a leading facilities management company delivering security, cleaning and related services across the UK&I. This role leads security service delivery under the contract, ensuring KPI achievement and strong client relationships while driving continuous improvement and cost efficiency.

You will manage staff, health and safety compliance, and reporting, while collaborating with regional managers to meet contractual obligations and uphold OCS standards.