Cleaning Services Manager: Lead Team, Drive KPI Success

OCS; England; À distance; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Award-Winning employer

Digital learning

Retail perks

Professional growth

Flexible pay

Résumé du poste

OCS UK & Ireland is seeking an experienced Cleaning Services Manager to lead day-to-day operations, staff management and service delivery on a client contract. You will drive KPI performance, oversee rotas, training and staff development while maintaining strong client relationships.

You will ensure health and safety compliance, manage stock and budgets, and collaborate with regional and account teams to continually improve service delivery and contract outcomes.

Qualifications

• Experience of building partnerships with clients and delivering service to KPI targets.
• Management experience overseeing multiple work streams and workloads.
• IOSH training desirable.
• Excellent knowledge of COSHH and health & safety practices.
• Articulate communicator able to interact with clients and internal teams.
• Organised individual with strong planning and workflow management.
• Flexible and agile to meet role demands.
• Strong time management and attention to detail.

Responsabilités

• Oversee day-to-day management of cleaning services to meet performance levels and client KPI targets.
• Model and enforce people management processes to set objectives, manage performance and develop staff.
• Control stock of cleaning materials, ensure safety in storage, and reorder as needed.
• Build strong client relationships and regularly engage with Security Manager, Regional Manager, and account teams.
• Lead initiatives for contract renewal, management plans and customer improvement.
• Drive clear communication across the contract and motivate staff.
• Fulfil duties to ensure successful operation and uphold company reputation.
• Schedule staff rotas via Timegate, monitor hours, sickness and leave.
• Report weekly/monthly data and performance metrics as required.
• Recruit, develop and retain staff to deliver efficient service; set direct report objectives.
• Apply performance management practices and resolve underperformance per policy.
• Deliver efficient cleaning services through productivity and labour deployment optimization.
• Review monthly KPI reports with stakeholders and ensure contractual requirements are met.
• Identify and mitigate contractual risks and issues.

Connaissances

Client relationship management

People management

Performance management

Staff development

Contract management

Communication

Time management

Attention to detail

Flexibility / adaptability

Formation

IOSH training desirable

Outils

Timegate system

Description du poste

OCS UK & Ireland is seeking an experienced Cleaning Services Manager to lead day-to-day operations, staff management and service delivery on a client contract. You will drive KPI performance, oversee rotas, training and staff development while maintaining strong client relationships.

You will ensure health and safety compliance, manage stock and budgets, and collaborate with regional and account teams to continually improve service delivery and contract outcomes.