Security Receptionist & Front Desk Host

Mitie Cleaning & Hygiene Services; Norwich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform (Benefits)

MiDeals discounts

Cycle-to-work

Life cover

Share plan

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services is seeking a professional Reception Security Officer in Norwich. You will provide a safe, secure, and welcoming environment, combining front-of-house duties with security responsibilities within a busy corporate office.

As the first point of contact, you will manage access, support security operations, and collaborate with the wider security team to ensure a positive visitor experience and high standards of safety and professionalism.

Qualifications

• Valid SIA Licence is required.
• Experience in security, reception, or customer service is desirable.
• Strong communication and interpersonal skills are essential.
• Professional and reliable approach with attention to detail.
• Good IT skills and ability to work independently or in a team.

Responsibilities

• Welcome visitors and manage the reception desk.
• Maintain accurate records and provide excellent customer service.
• Support day-to-day security operations.
• Conduct visitor, contractor, and employee ID checks.
• Issue visitor passes and manage access control procedures.
• Monitor CCTV and report incidents.
• Carry out routine panic alarm tests and respond to activations.
• Conduct security and reception checks in line with site SOPs.

Skills

SIA Licence

Communication

IT skills

Teamwork

Customer service

Job description

Mitie Cleaning & Hygiene Services is seeking a professional Reception Security Officer in Norwich. You will provide a safe, secure, and welcoming environment, combining front-of-house duties with security responsibilities within a busy corporate office.

As the first point of contact, you will manage access, support security operations, and collaborate with the wider security team to ensure a positive visitor experience and high standards of safety and professionalism.