Security Operations Manager

Carlisle Support Services; Peene; On-site; GBP 45,000 - 65,000; Full time

Job summary

Carlisle Support Services is seeking a Security Operations Manager to lead day-to-day contract security operations, develop staff, and drive service excellence across multiple sites. You will coach teams, plan rosters, ensure compliance with Health and Safety legislation, monitor KPIs, and collaborate with the Account Manager to maximise contract profitability while maintaining the highest standards.

Applicants should have strong leadership, be able to work flexibly for a 24-hour service, and

Qualifications

• Experience leading a security operations team.
• Proven ability to coach and upskill staff.
• Experience planning rosters for 24-hour operations.

Responsibilities

• Lead day-to-day management of security operations across the contract.
• Coach and develop staff in conjunction with Training Manager.
• Plan weekly rosters to meet Manning requirements and shift patterns.
• Ensure compliance with Health and Safety and relevant legislation.
• Monitor KPIs and service levels; liaise with Account Manager.
• Oversee recruitment liaison and staff welfare across the contract.

Skills

Team leadership

Staff coaching

Roster planning

Compliance

Health & safety

Problem solving

Job description

Carlisle Support Services is looking for a Security Operations Manager, you will assist with all functions of the day-to-day management, assisting the Account Manager to deliver and enhance Carlisle Support Service reputation and ensure the profit potential of the contract is realised, whilst always maintaining high corporate standards. Your core role will include but not be limited to the following activities:

• Conduct effective coaching and identify staff for upskilling and cross training in conjunction with the Training Manager.
• Provide support and guidance to the admin assistant, management and supervisory team; ensuring clear objectives are set and that performance is regularly reviewed across the contract and specifically for your allocated area.
• Prepare and plan weekly rosters in accordance with the manning requirement; ensuring all requirements are fulfilled and monitor shift cycle procedures and rules adhering to strict timetabling in consultation with operational employees; whilst remaining complaint with Transport and Working Time Directive governing operational hours worked.
• Ensure you liaise regular with the recruitment manager, operations support manager and training
• manager to update on the contractual needs in relation to staffing numbers.
• Manage stock levels, orders, provision and issue of all uniforms to all staff including new starts; ensuring standards of presentation are always adhered to and uniform stock takes conducted.
• Monitor annual leave allocation in conjunction with employee contracts of employment and company
• policy enforcing compliance subject to exceptional circumstance approved by the Account manager.
• Take responsibility for ensuring compliance with company procedures and policies; completion of necessary paperwork i.e. safe systems of work, quality, environment, health and safety.
• Ensure compliance with client and legal requirements.
• Monitor customer satisfaction and service levels including agreed KPIs.
• Monitor staff performance and absence taking remedial action where required; using corporate checks, and any other relevant monitoring tools as required and follow Carlisle Support Services Absence
• Ensure that all at personnel assigned to the contract are strictly adhering to the statutory obligations contained within the Health and Safety at Work legislation.
• Complete daily visits to each area on site engaging with employees; ensuring the required service standard is adhered to deliver a World Class Service.
• Ensuring effective 1-2-1 are completed with your direct reports and their teams. To monitor staff motivational and engagement levels.
• Complete any other reasonable requests as issued by the Account Manager and oversee the running of the contract in the absence of the Account Manager
  Quest for continuous improvement
• High degree of flexibility and adaptable to work varied hours to suit operational demands of a 24 hour service.
• Good organisational/time management skills and ability to manage conflicting priorities and deliver to deadlines
• Experience of effectively leading a team
• Evidence of taking responsibility and willingness to take responsibility
• Experience of managing and training large teams and mentoring individuals
• Problem solving skills
• Shows initiative, resourcefulness and professionalism
• Focuses on results and aims to deliver an extraordinary performance
• Service industry experience.
• Be able to provide proof of eligibility to work in the UK and hold an appropriate Security clearance certification.
• Full driving licence
• Be able to fit the criteria of medical standards
  Join a growing market-leading brand of support services to work with the UK's largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.
• Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.