Security Operations Manager

Carlisle Support Services; Folkestone; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

23 days paid holiday increasing to 25

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Job summary

Carlisle Support Services is seeking a Security Operations Manager to lead daily contract management, ensuring high standards and profitable delivery across security operations. You will drive coaching, KPI monitoring, and staff development while maintaining strict compliance with health, safety and client requirements.

The role requires planning rosters, supporting a 24-hour service, and liaising with multiple managers to meet contractual needs.

Qualifications

• Experience leading a team and mentoring staff.
• Ability to plan and manage rosters and shifts.
• Proven track record in service delivery and KPI monitoring.
• Willingness to work varied hours to support a 24-hour service.
• Be able to obtain UK work eligibility and security clearance.

Responsibilities

• Coach and upskill staff in conjunction with Training Manager.
• Support admin and supervisory teams, setting clear objectives and reviewing performance.
• Plan weekly rosters ensuring coverage and timetabling aligned with directives.
• Liaise with recruitment, operations support and training managers on staffing needs.
• Monitor compliance with company procedures, safety, and quality standards.
• Ensure delivery of World Class service with on-site leadership and regular 1-2-1s.

Skills

Leadership

Team management

Staff coaching

Organisational/time management

Problem solving

Initiative

Professionalism

Delivering results

Flexibility

Continuous improvement

Job description

The role

Carlisle Support Services is looking for a Security Operations Manager, you will assist with all functions of the day-to-day management, assisting the Account Manager to deliver and enhance Carlisle Support Service reputation and ensure the profit potential of the contract is realised, whilst always maintaining high corporate standards.

Your core role will include but not be limited to the following activities

• Conduct effective coaching and identify staff for upskilling and cross training in conjunction with the Training Manager.
• Provide support and guidance to the admin assistant, management and supervisory team; ensuring clear objectives are set and that performance is regularly reviewed across the contract and specifically for your allocated area.
• Prepare and plan weekly rosters in accordance with the manning requirement; ensuring all requirements are fulfilled and monitor shift cycle procedures and rules adhering to strict timetabling in consultation with operational employees; whilst remaining complaint with Transport and Working Time Directive governing operational hours worked.
• Ensure you liaise regularly with the recruitment manager, operations support manager and training manager to update on the contractual needs in relation to staffing numbers.
• Manage stock levels, orders, provision and issue of all uniforms to all staff including new starts; ensuring standards of presentation are always adhered to and uniform stock takes conducted.
• Monitor annual leave allocation in conjunction with employee contracts of employment and company policy enforcing compliance subject to exceptional circumstance approved by the Account manager.
• Take responsibility for ensuring compliance with company procedures and policies; completion of necessary paperwork i.e. safe systems of work, quality, environment, health and safety.
• Ensure compliance with client and legal requirements.
• Monitor customer satisfaction and service levels including agreed KPIs.
• Monitor staff performance and absence taking remedial action where required; using corporate checks, and any other relevant monitoring tools as required and follow Carlisle Support Services Absence.
• Ensure that all personnel assigned to the contract are strictly adhering to the statutory obligations contained within the Health and Safety at Work legislation.
• Complete daily visits to each area on site engaging with employees; ensuring the required service standard is adhered to deliver a World Class Service.
• Ensuring effective 1-2-1 are completed with your direct reports and their teams. To monitor staff motivational and engagement levels.
• Complete any other reasonable requests as issued by the Account Manager and oversee the running of the contract in the absence of the Account Manager.

The ideal candidate

• Quest for continuous improvement
• High degree of flexibility and adaptable to work varied hours to suit operational demands of a 24 hour service.
• Good organisational/time management skills and ability to manage conflicting priorities and deliver to deadlines
• Experience of effectively leading a team
• Evidence of taking responsibility and willingness to take responsibility
• Experience of managing and training large teams and mentoring individuals
• Problem solving skills
• Shows initiative, resourcefulness and professionalism
• Focuses on results and aims to deliver an extraordinary performance
• Service industry experience.
• Be able to provide proof of eligibility to work in the UK and hold an appropriate Security clearance certification.
• Full driving licence
• Be able to fit the criteria of medical standards

The benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.

Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.