Operations Manager

Carlisle Support Services; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Job summary

Carlisle Support Services is seeking an Operations Manager to lead the delivery of security services, ensuring contractual obligations are met and client satisfaction is maintained.

The role requires managing a large team, driving performance, coordinating with stakeholders, planning training, and ensuring health and safety compliance across sites, including evenings and weekends for high-profile events.

Qualifications

• Experience managing security teams in busy environments.
• SIA Door Supervisor license.
• SIA CCTV license.
• Excellent written and verbal communication.

Responsibilities

• Diary management and forward planning for the management team.
• Lead, manage and motivate direct reports, including appraisals and development.
• Recruitment and onboarding of new joiners.
• Organise team training sessions and room bookings.
• Conduct weekly site compliance audits (First Aid, Fire, radios).
• Attend client meetings and coordinate with stakeholders.
• Manage ongoing training and career development; attend required training.
• Vendor management for site contractors.
• Budget reviews and KPI monitoring.
• Health and Safety policy adherence.
• Oversee security systems knowledge: Access Control and CCTV.
• Maintain training matrix.
• Flexibility for evenings and weekends for events.

Skills

People management

Stakeholder liaison

Budget management

Security governance

Communication

Adaptability

Tools

Access Control

CCTV Management

Job description

Carlisle Support Services is looking for an Operations Manager who will be responsible for the delivery of an excellent security service which fulfils our contractual obligations. The post holder will support service delivery in a professional impartial and courteous manner. This is to be achieved within the scope of the contract and in line with Carlisle Support Services policies and procedures.,

• Day to day diary management and forward planning for Management team. Liaison with DSM and various client stakeholders.
• Lead, manage and motivate direct reports including goal setting, performance reviews, appraisals, coaching and development planning.
• Recruitment of new team members, including organising interviews, completing compliance forms and preparing induction for new joiners.
• Organise team training sessions, including room bookings, informing attendees, trainer liaison.
• Weekly Site Compliance audit checks to include First Aid equipment, Fire extinguishers, radios.
• Attend meetings such as client monthly meeting, event managers weekly meeting and any other meeting as requested.
• Manage ongoing training and career development, attending training sessions as and when required.
• Actively seek out internal and external networking opportunities to keep updated of industry innovations and developments.
• Assignment Instructions are maintained accurately and are up to date.
• Welfare meetings completed to monthly schedule.
• Risk Assessments for both Carlisle Support Services and Somerset House are available and up to date.
• Colleague sickness, holidays, absence and overtime are managed in accordance with Carlisle Support Services policies and customer requirements.
• Health and Safety policy adhered to.
• Excellent knowledge of all control room security systems, including Access Control and CCTV Management.
• Produce and keep updated a comprehensive training matrix.
• Perform or assist with all reasonable Client/ Carlisle Support Services requests.
• Vendor Management for site contractors.
• Monthly meetings organised, KPI's monitored, and budgets adhered to.
• Budget spend reviews.
• Communication and actions required from meetings. Monday to Friday, 40 hour week - flexible hours as expectation to be available for high profile events, including some evenings and weekends.
• Previous security experience in a management role in a busy environment
• Proven ability to lead and manage a large team.
• SIA Door Supervisor license
• SIA CCTV license
• Excellent written and verbal communication.
• Commercial awareness
• Attention to detail.
• Collaborator
• People management & ability to positively influence.
• Flexibility & Adaptability Join a growing market-leading brand of support services to work with the UK's largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.
• Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.