Security Operations Coordinator - 4 on/4 off, Full Training

Northern Security Ltd; Carlisle; Presencial; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training

4 days on, 4 days off

5.6 weeks holiday

Company pension

Uniform provided

Bank holiday enhanced pay

Descripción de la vacante

Northern Security Ltd is seeking an Operations Coordinator to join our Carlisle-based team. The role focuses on managing day-to-day security operations, handling client calls, coordinating security officers, and maintaining accurate incident records in our systems.

You will support the control room and mobile units, ensuring smooth service delivery 24/7. The ideal candidate is organized, calm under pressure and capable of multitasking in a fast-paced environment.

Formación

• Experience in customer service, a call centre, industrial or temp recruitment, administration, scheduling or dispatch would be ideal.

Responsabilidades

• Answering and managing incoming calls from clients and officers, prioritising them and responding in line with company procedures, and escalating where appropriate.
• Keeping accurate records and reports of all incidents and occurrences using our systems and reporting tools
• Making welfare calls to our officers while they are on shift
• Arranging cover for dropped shifts and absences
• Monitoring CCTV
• Liaising with our mobile response units

Conocimientos

Customer service

Call centre

Administration

Scheduling

IT literacy

Herramientas

CRM software

Office suite

Incident reporting tools

Descripción del empleo

Northern Security Ltd is seeking an Operations Coordinator to join our Carlisle-based team. The role focuses on managing day-to-day security operations, handling client calls, coordinating security officers, and maintaining accurate incident records in our systems.

You will support the control room and mobile units, ensuring smooth service delivery 24/7. The ideal candidate is organized, calm under pressure and capable of multitasking in a fast-paced environment.