Operations Coordinator (Nights - 4 on 4 off)

Northern Security Ltd; Carlisle; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Company contributory pension scheme

Full training

Full uniform

Double time on bank holidays

Job summary

Northern Security Ltd in Carlisle is seeking an Operations Coordinator to join the overnight control room team, supporting a wide range of clients across the North of England and ensuring security services run smoothly through the night. We provide full training and welcome applicants without security experience.

The role involves night shifts (8pm–8am) on a 4-on/4-off pattern, with weekends on rotation, and offers training, a pension, a uniform, and a supportive environment that values merit

Qualifications

• No security experience needed; full training provided.
• You will be logging calls accurately and handling a busy phone line.
• Organised, calm under pressure, and great on the phone.

Responsibilities

• Answering and managing incoming calls from clients and officers, prioritising them and escalating where appropriate.
• Keeping accurate records and reports of incidents using our systems and reporting tools.
• Making welfare calls to officers while on shift.
• Arranging cover for dropped shifts and absences.
• Monitoring CCTV.
• Liaising with mobile response units.

Skills

Customer service

Problem solving

Communication skills

IT skills

Attention to detail

Work under pressure

Job description

£14.50 per hour (approx. £31,600 per year)

Nights, 8.30pm to 8.30am, 4 on 4 off

Based in our Carlisle office

No Security Experience Needed, Full Training Provided

Are you organised, calm under pressure and great on the phone? If so, we would love to hear from you.

This role could be a great fit if you have worked as a:

• Customer Service Advisor or Call Centre Advisor. You are used to handling a busy phone line, staying calm with every type of caller, and logging every call accurately.


• Industrial or Temp Recruitment Consultant. You know what it takes to fill shifts at short notice, ring round your workers, and keep clients happy when someone does not turn up.


• Administrator, Scheduler or Coordinator. You love keeping things organised, getting the details right, and making sure nothing falls through the cracks.

If that sounds like you, you already have most of the skills you need. We will teach you the rest.

We are looking for a friendly and proactive Operations Coordinator to join our Operations Team, playing a key role in keeping our security services running smoothly overnight.

We work with a wide range of clients across the North of England to keep people, properties and businesses safe. Our control room runs 24/7, coordinating our services and keeping our security officers safe while they are on shift. Our team is the heart of everything we do. We believe in treating our people well, supporting their growth, and creating a workplace that is inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.

What you will be doing

• Answering and managing incoming calls from clients and officers, prioritising them and responding in line with company procedures, and escalating where appropriate


• Keeping accurate records and reports of all incidents and occurrences using our systems and reporting tools


• Making welfare calls to our officers while they are on shift


• Arranging cover for dropped shifts and absences


• Monitoring CCTV


• Liaising with our mobile response units

What we are looking for

• A passion for delivering excellent customer service


• A natural problem solver who can multitask and prioritise


• Excellent written and verbal communication skills, with a polite and professional telephone manner


• Strong IT and administration skills, with attention to detail and accuracy in your reporting


• The ability to work under pressure with a positive attitude

Experience in customer service, a call centre, industrial or temp recruitment, administration, scheduling or dispatch would be ideal.

You will need to be

• Smart, polite and approachable


• Punctual and dependable


• Happy to work 12 hour night shifts (8pm to 8am) on a 4 on 4 off pattern, including weekends on rotation


• Able to provide a 5 year checkable work history for BS7858 screening

What we offer

• Work 4 days, then enjoy 4 days off


• Full training


• 28 days holiday


• Company contributory pension scheme


• Full uniform


• Double time on bank holidays

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.