Regional Security Operations Lead (Evenings/Nights)

Northern Security Limited; Carlisle; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Company vehicle

28 days holiday (Including bankolidays

Job summary

Northern Security Limited is seeking an Operations Manager to oversee Security Officers across Carlisle and Cumbria. You will regularly visit sites, monitor welfare, conduct KPI and appraisal checks, and arrange training for officers on various sites.

This 24/7 operation requires flexible hours, including evenings, nights and weekends. You may cover shifts when needed and will report to the Head of Operations, ensuring high service standards for customers.

Qualifications

• Experience of managing a team
• Experience of building and maintaining customer relationships
• Good IT and admin skills
• Full UK driving licence
• SIA licence, or willing to obtain one
• Able to work flexibly, including evenings, nights and weekends
• Experience in the security industry

Responsibilities

• Officer Management & Welfare: Build good, long-term working relationships with our Security Officers
• Lead the team across the region and set clear performance objectives
• Carry out regular KPI visits and welfare checks
• Provide relief Security Officer cover when required
• Performance & Development: Carry out 1-2-1s, performance reviews and appraisals
• Give feedback and coaching to help officers improve
• Deal with performance issues, including investigations and meetings where needed
• Inductions & Training: Carry out inductions for new officers
• Complete training plans with officers and make sure site requirements are met
• Customer Liaison: Keep track of customer feedback and satisfaction
• Deal with customer issues on site and look for ways to improve the service
• Work with the wider team to resolve operational issues

Job description

Northern Security Limited is seeking an Operations Manager to oversee Security Officers across Carlisle and Cumbria. You will regularly visit sites, monitor welfare, conduct KPI and appraisal checks, and arrange training for officers on various sites.

This 24/7 operation requires flexible hours, including evenings, nights and weekends. You may cover shifts when needed and will report to the Head of Operations, ensuring high service standards for customers.