Overnight Operations Coordinator (4 On 4 Off)

Northern Security Ltd; Carlisle; Presencial; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday

Company contributory pension scheme

Full training

Full uniform

Double time on bank holidays

Descripción de la vacante

Northern Security Ltd in Carlisle is seeking an Operations Coordinator to join the overnight control room team, supporting a wide range of clients across the North of England and ensuring security services run smoothly through the night. We provide full training and welcome applicants without security experience.

The role involves night shifts (8pm–8am) on a 4-on/4-off pattern, with weekends on rotation, and offers training, a pension, a uniform, and a supportive environment that values merit

Formación

• No security experience needed; full training provided.
• You will be logging calls accurately and handling a busy phone line.
• Organised, calm under pressure, and great on the phone.

Responsabilidades

• Answering and managing incoming calls from clients and officers, prioritising them and escalating where appropriate.
• Keeping accurate records and reports of incidents using our systems and reporting tools.
• Making welfare calls to officers while on shift.
• Arranging cover for dropped shifts and absences.
• Monitoring CCTV.
• Liaising with mobile response units.

Conocimientos

Customer service

Problem solving

Communication skills

IT skills

Attention to detail

Work under pressure

Descripción del empleo

Northern Security Ltd in Carlisle is seeking an Operations Coordinator to join the overnight control room team, supporting a wide range of clients across the North of England and ensuring security services run smoothly through the night. We provide full training and welcome applicants without security experience.

The role involves night shifts (8pm–8am) on a 4-on/4-off pattern, with weekends on rotation, and offers training, a pension, a uniform, and a supportive environment that values merit