24/7 Control Room Team Leader

Northern Security Ltd; Carlisle; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Full training

28 days holiday (pro rata including /-

Company contributory pension scheme

Real opportunities to progress

Job summary

Northern Security Ltd in Carlisle is seeking an Operations Centre Team Leader to keep security services running smoothly. You will lead a team of Operations Coordinators across day and night shifts and report to the Operations Manager.

The role involves planning rotas for 200+ officers, coordinating incidents with emergency services, and training new coordinators. Full training and a clear progression path are provided.

Qualifications

• Experience leading or supervising a team in a busy environment.
• Experience with rotas, shift planning or workforce scheduling.
• Calm, decisive, and confident in handling difficult situations.
• Highly organised with strong attention to detail.
• Excellent communication skills with officers, clients and emergency services.
• Good IT skills, particularly Excel, Outlook and Teams.
• Understanding of data protection and confidentiality.

Responsibilities

• Lead and coach Operations Coordinators across day and night shifts.
• Be first point of escalation for incidents and staffing issues.
• Coordinate incident responses and liaise with emergency services.
• Plan rotas for 200+ security officers and manage leave.
• Utilise flexible zero-hours officers where possible.
• Maintain logs, spot trends and raise issues to management.
• Help recruit, onboard and train new coordinators and ensure compliance.
• Ensure data protection and industry standards are followed.
• Report faults with control room systems and equipment.

Skills

Team leadership

Scheduling/rota planning

Calm under pressure

Organised

Communication skills

Data protection awareness

Tools

Excel

Outlook

Teams

Job description

Northern Security Ltd in Carlisle is seeking an Operations Centre Team Leader to keep security services running smoothly. You will lead a team of Operations Coordinators across day and night shifts and report to the Operations Manager.

The role involves planning rotas for 200+ officers, coordinating incidents with emergency services, and training new coordinators. Full training and a clear progression path are provided.