Security Operations Controller

Schools’ Choice; Colchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Oakpark Security Systems LTD based in Colchester is seeking a Security Operations Controller for night shifts on a 42-hour week, 4 on/4 off. You will safeguard sites, respond to incidents, and deliver a professional service to reassure clients while upholding Oakpark’s standards.

The role requires strong communication, IT literacy, and the ability to work under pressure. You’ll use TrackTik and other databases, produce daily reports, and support operations as needed.

Qualifications

• Experience in Helpdesk, Call Centre or Control Room operations is desirable.
• Computer literacy across Microsoft Office and bespoke software packages.
• Strong organisational and high-level communication skills.
• Ability to maintain professionalism and customer service under pressure.

Responsibilities

• Answering and prioritising incoming calls in the Operations Control Room.
• Monitor CCTV and alarms; respond to incidents following procedures.
• Produce shift handovers and daily/weekly reports for clients and management.
• Maintain system data in TrackTik/Chase and support lone worker safety measures.
• Assist Operations Resourcer and cover calls when required.

Skills

Helpdesk / Call Centre

Control Room operations

Microsoft Office / bespoke software

Organisational skills

Communication / customer service

Teamwork

Positive attitude

Tools

TrackTik

Chase

Job description

Are you motivated by safety, teamwork, and protecting communities? Oakpark Security Systems LTD is looking for a dedicated Security Operations Controller to join our Security Services team.Who are Vertas?

Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.

About the Role

Based in Colchester, CO4 3ZL you will be working Night Shifts, 42 Hours Per Week on average for 4 days on 4 days off. You'll play a key role in safeguarding sites, responding swiftly to incidents, and delivering a professional service that reassures our clients and upholds Oakpark's standards

Your responsibilities will include:

Answering of incoming phone calls into the main Operations Control Room,Actioning the calls as required.Monitoring and actioning emails that come into the Operations Control Roomwithin a centralised email boxEnsure Customers SLA's are adhered to.To provide our customers with a level of security in accordance with theirrequirements.To act in a professional, courteous and proper manner to all persons you have director indirect contact with whilst carrying out your duties and comply with all companyprocedures and policiesTo always be in possession a valid SIA licence relevant for the sector within which youwill be working and to display it clearly whilst on duty.To maintain the required Electric Database Systems, I.E TrackTik, Chase etc.. andproduce detailed shift Handover documentation.Ensure the integrity of our Mobile Response and site-based colleagues Health andSafety by effective use of the Lone Worker Monitoring and vehicle trackingSystems.Monitoring all CCTV system cameras and alarms and responding as required in linewith proceduresUnderstand the escalation procedures relating to issues or incidents and knowwhen to escalation or deal with locallyReport to the Duty Manager any incident outside of your experience or controland follow all actions and issues as requiredCarry out daily equipment checks to ensure system serviceability and elevate anyfaults identified to the appropriate service partner and/or customerCompile daily, weekly, monthly reports as required.Produce high quality Reports relating to all Incidents in a timely mannerTo inform your employer and the SIA of any changes to your address and any otherchanges as detailed within your Terms and Conditions of employmentPresent a positive image of Oakpark Security at all times.Maintain effective relationships with clients, colleagues, suppliers, external partnersand other stakeholders to ensure cohesive delivery of services.Complete all training and compliance with company policies in relation to the useof vehicles, equipment and PPE.Maintain personal and professional development to meet the changing demands ofthe job, participate in appropriate training/development activities.To Assist Operations Resourcer as required.In times that the Operations Resourcer is not working, to cover any immediate callsoffs with a suitable trained officer, in line with Customer expectations and SLA's

Who are we looking for?

Experience in Helpdesk, Call Centre or Control Room operations is desirableComputer literate with a variety of software, including Microsoft Office andbespoke software packagesSolid organisational skills with the ability to coordinate multiple priorities andachieve tight deadlinesAbility to accurately follow detailed processesStrong communication and customer service skillsAbility to build and maintain relationships with a strong teamwork ethicA positive attitude and ability to deal with pressure professionally

What You'll Bring

A passion for security and customer service.Excellent organisational and time-management skills.The right to work in the UK.