Security Officer (Days) - HM Tower of London

Consultora Excelsior; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Historic Royal Palaces in London is seeking a Security Officer (Days) to join the Tower of London security team on a fixed-term basis until 31 March 2027. You will help provide a safe and welcoming environment for visitors, staff and contractors, upholding high standards of presentation and customer service.

Duties include controlling access, patrolling, responding to alarms and incidents, supporting evening events, and coordinating with the Metropolitan Police and Emergency Services when

Qualifications

• Experience in varied security functions at complex sites is required.
• SIA Level 2 SG qualification is essential.
• Strong customer service and communication skills.

Responsibilities

• Controlling all pedestrian and vehicle activity and access to the Tower.
• Taking regular patrols and maintaining a vigilant presence.
• Responding to alarms and security incidents.
• Providing a safe environment for visitors and staff.
• Providing security for evening functions and events.
• Liaising with Metropolitan Police and Emergency Services when required.
• Meeting and greeting visitors.
• Managing the Business reception desk and acting as a professional point of contact for visitors and contractors.
• Projecting a smart, efficient and helpful image at all times.

Skills

Security experience

Customer service

Professional presentation

Job description

Security Officer (Days) - HM Tower of London

About the job Security Officer (Days) - HM Tower of London

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace, and Hillsborough Castle. We help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built.

This position is currently being offered on a fixed-term basis until 31 March 2027, and we are seeking candidates who are available for the duration of the contract.

You will be joining our highly-skilled Tower of London Security Team, ensuring the provision of a safe and secure environment to all visitors, staff, residents, and guests. You must have high moral and ethical standards, and treat all persons with dignity and respect - values underpinning all you do.

You must demonstrate a high level of motivation and enthusiasm, to provide the very best environment in which to live and work for all customers – both internal and external. You will provide a high level of customer care and security awareness, and provide support for our other frontline visitor teams.

Your remit will be varied and far-reaching - duties will include:

• Controlling all pedestrian and vehicle activity and access to the Tower, including key control.
• Taking regular patrols, enhancing security levels and maintaining a vigilant presence.
• Responding to alarms, escalated security incidents and suspicious behaviour.
• Providing a safe and secure environment for visitors, staff and residents.
• Providing security services for evening functions and events.
• Dealing with Metropolitan Police and Emergency Services when required.
• Meeting and greeting visitors.
• Managing the Business reception desk, offering a welcoming and professional point of contact for visitors and contractors.
• Projecting a smart, efficient and helpful image at all times.

Security experience is vital - A SIA Level 2 SG qualification is essential. Please refer to the Person Specification, available to download below, for full details of the skills, knowledge, and qualifications required for this role.

The successful candidate must have an enthusiastic professional approach, have high standards, be punctual and have good personal presentation, excellent customer service and communication skills.

You will be working with a small team, so being a people person is a must, respecting all persons and differences. You should also possess a flexible approach to working and be aware that outdoor working in all weathers can be involved.

We're looking for someone who can work both as part of a team and on their own.

You must possess the ability to think and act quickly and decisively in emergencies or under pressure. You would be able to use your own initiative to identify better ways of working and ensure excellent customer service.

Applications without significant, demonstrable experience in varied security functions at a complex site, and the required qualifications, will not be considered. If you have applied for this role in the past 6 months, please do not reapply. We will be considering all relevant applications

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

We are also committed to high quality Safeguarding practices and to ensure everyone is kept safe in our palaces. We have procedures in place to ensure this commitment is delivered and will deal firmly and swiftly with anyone representing our charity who does not meet our required standards

You may have experience in the following: Security Officer, Security Advisor, Security Guard, Security Supervisor, SIA Security Officer, Door Supervisor, Concierge Security Officer, Front of House Security, Corporate Security Officer, Site Security Officer, Visitor Services Security, Close Protection Officer, Retained Firefighter/Security roles, Loss Prevention Officer, etc.