Dedicated Contract Support Officer

UniTrust Protection Services (UK) Ltd; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Virtual GP

Employee Assistance Programme

Group Life Assurance

Pension

Cycle to Work Scheme

Tech Scheme

Sick Pay

Long Service Awards

Recognition Awards

Training

Discount Platform

Wellbeing Platform

Job summary

UniTrust Protection Services (UK) Ltd in Canary Wharf is seeking a dedicated Contract Support Officer to join our flagship security operation. Reporting to the security manager, you will deliver exceptional customer service to staff and visitors while supporting a concierge and security team.

You will work with front of house teams, monitor access control, perform routine documentation, and follow emergency procedures.

Qualifications

• SIA Licence is mandatory and must be valid.
• Strong communication and customer service skills essential.
• Reliable, punctual and able to multitask under pressure.

Responsibilities

• Deliver outstanding customer service to staff and visitors.
• Work with catering, cleaning, maintenance and Front of House teams to ensure a seamless environment.
• Operate CCTV/access control and complete reports promptly.
• Follow security procedures and assist in emergencies as required.
• Maintain confidentiality and professional conduct at all times.
• Record and escalate any incidents or security concerns as needed.

Skills

SIA Licence

Communication skills

Customer service

Reliability & punctuality

Resilience under pressure

Teamwork

Physical fitness

Attention to detail

Tools

MS Office

Access control systems

CCTV systems

Job description

Job Description
Job Title: Dedicated Contract Support OfficerLocation: Canary Wharf

Rate:£14.90per hour
Contracted Hours:Flexible to work days, nights and weekends when require

We offer above industry standardsbenefits to our employees such as;

• Access to Virtual GP
• Above industry standards Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform

Role

Reporting to the security manager, working within this flagship building and prestigious environment in Canary Wharf, you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Responsibilities

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations

SPECIFIC RESPONSIBILITIES

• Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Work with all colleagues to ensure the integrity of security on the site
• Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants, and visitors with their queries
• Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
• Ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout
• Ensure a safe and secure working environment for all
• Check identity and credentials of staff, contractors and visitors where required
• Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
• Carry out proactive patrols, internal & external, as directed by assignment instructions

Essential Skills

• Valid SIA Security Guarding or Door Supervisor Licence
• Excellent oral, written communication skills, interpersonal skills, and confidence
• Exceptional customer service skills
• Reliable, trustworthy, and punctual
• Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
• Physically able to conduct all responsibilities associated with the roles documented
• Ability to work to instruction and on your own initiative where required
• Computer literate and confident with the use of Microsoft Office programmes

Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019