Security Officer

Mitie Cleaning & Hygiene Services; Sheffield; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% discount

Share Incentive Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Job summary

Mitie Cleaning & Hygiene Services in Sheffield is recruiting a Security Officer for M&S to create a safe, welcoming environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

You'll be a confident, customer-focused presence in-store, using technology to support operations and incident management, and collaborating with colleagues to maintain high standards and

Qualifications

• Previous security experience is preferred.
• SIA licence is desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Passion for customer service and keeping people safe.
• Must be able to provide 5-year UK work history.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Deliver professional customer support and greet customers as they start shopping.
• Help keep stores safe and secure, prevent loss, respond to incidents and support safe working practices.
• Be digitally confident using store technology, mobile reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Adapt to changing situations to support store operations.

Skills

Security experience

SIA licence

Communication

Calm under pressure

Proactive mindset

Customer service

Job description

Salary

£13.58 per hour

Guaranteed Hours

40+ hours per week (4 on 4 off 12 hour shifts)

Location

Sheffield

Retail Security Officer – M&S

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

Responsibilities

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What We're Looking For

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe
• All candidates must be able to provide a 5-year checkable work history within the UK.
• This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Together our diversity makes us stronger.