Security Officer

Mitie Group plc.; Gateshead; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a qualifi

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in the Metro Centre is seeking a Retail Security Officer to help keep customers and colleagues safe while delivering excellent service. You’ll be a visible, calm, and professional presence across the store, ready to respond to incidents and prevent loss.

The role requires strong customer service, good communication, and the ability to stay composed under pressure. It offers £13.58 per hour, guaranteed 40+ hours per week, and a supportive team in a fast-paced retail environment.

Qualifications

• Customer service experience
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• Proactive mindset with ability to make quick decisions
• Genuine passion for customer service and safety

Responsibilities

• Create a welcoming store environment and greet customers while providing professional support.
• Prevent loss, respond to incidents and identify risks to keep the store secure.
• Use store technology including mobile reporting systems and body-worn cameras for incident management.
• Work as part of a team to support operations and maintain high store standards.

Skills

Customer service

Communication

Calm under pressure

Proactive mindset

Team player

Education

SIA licence (desirable)

Job description

Retail Security Officer –M&S

Location: Metro Centre

Salary - £13.58 per hour

Guaranteed 40+ hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme