Front Of House Security Officer

Mitie Group plc.; Manchester; On-site; GBP 30,000 - 36,000; Full time

Job summary

Mitie Group plc. is seeking a Front Of House Security Officer in Manchester. The role reports to the Manchester Site Security Manager and is full-time permanent with a 12-hour shift pattern, Monday to Friday.

Shifts run 07:00–19:00; pay is £14.25 per hour. Responsibilities include protecting life and property, monitoring access, guiding visitors, and coordinating emergency responses while maintaining a professional front-of-house presence.

Qualifications

• SIA licensed is required, plus security training and certification.
• First Aid trained and certificated.
• IT literacy with knowledge of MS Windows and Office applications.
• Front of house/customer-facing skills with professional bearing and turnout.

Responsibilities

• Protect life and property; deter crime and loss on site.
• Develop and maintain high-quality customer service with staff, visitors and contractors.
• Provide directions and guidance to visitors; log calls and relay messages.
• Escort contractors and ensure compliance with site procedures and emergency plans.
• Monitor access control at front entrance and coordinate with SCR for incidents.
• Complete incident reports and support security operations during events.

Skills

SIA licensed

First Aid trained

IT literate

Front of house skills

Customer facing

Conflict management

Education

Corporate Customer Services background (desirable)

Tools

MS Windows

MS Office

Access Control & CCTV systems

Job description

• Front Of House Security Officer- Manchester

  Reporting to: Manchester Site Security Manager

  Position: - Permanent/Core

  Rota Pattern: – Monday to Friday only

  Hours: - 12 hours per shift

  Pay: - £14.25 an hour

  Day shifts timings: - 07:00 to 19:00 only

  Qualifications:

  • Skills for Security trained & certificated
  • SIA licensed
  • First Aid trained & certificated
  • ACT Awareness certified (desirable)
  • IT literate

  Previous Experience

  • Corporate Customer Services background (desirable)
  • Ability to use MS Windows and MS Office applications
  • A sound understanding of electronic security Access Control & CCTV systems (desirable)

  Personal Skills

  • Physically fit to fulfil active job role requirements as it is a standing position.
  • Ability to work proactively, pay attention to detail and use intuition
  • Customer Facing/front of house skills
  • A high standard of bearing and turnout
  • Excellent telephone manner
  • Ability to demonstrate a commitment to delivering a high-quality service
  • Ability to liaise with others at all levels including senior management and customers clients
  • Ability to work within established procedures and contribute positively to any improvements
  • Application of conflict management in support of conflict de-escalation and resolution
  • Disciplined and Professional attitude
  • Proficient in written and oral communication
  • Computer literate and good administration skills
  • Ability to deal with and control emergency situations
  • Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
  • Comply with commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
  • To read, understand and comply Code of conduct.
  • Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
  • Work collaboratively with colleagues and supervisors.
  • Excellent time keeping
  • Should be proactive and self-motivated
  • Required to be flexible in support of covering staff holidays, sickness or extra cover when required.

  Responsibilities & Specific Tasks

  • Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
  • Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
  • Provide assistance, directions and guidance to visitors on arrival
  • To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
  • To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
  • Escorting of contractors and cleaning operatives in line with agreed procedures
  • Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
  • To provide ad-hoc cover for receptionist for breaks as required, including support to on-site client events
  • To react positively and professionally in support of security operations and emergency situations as required
  • Successfully complete site induction training to satisfactory standard.
  • Complete satisfactory probationary assessment as part of personal training and development plan

  Operational Duties

  • Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
  • The FoH profile, presence and posture is to reassure management, staff and visitors that the premises and facilities are safe and secure
  • Monitor and control access to the front entrance, ensuring only authorised personnel are allowed on site
  • Greet and assist staff, and visitors in a friendly and professional manner
  • Maintain a visible presence at the front entrance, deterring potential security threats through proactive observation and engagement
  • Provide directions, guidance, and information to individuals seeking assistance
  • Collaborate with the Security Control Room (SCR) and all security personnel to ensure seamless coordination and effective response to emergencies
  • Complete incident reports and maintain accurate records of security-related activities
  • Assist in the coordination of special events or functions, ensuring appropriate security measures are in place
  • Maintaining the highest standards of professionalism at all times
  • Pinpoint suspicious behaviour and take remedial non- confrontational action
  • To proactively observe the outside perimeter, main entrance and ground floor reception areas for suspicious activity and opportunities to assist with colleagues and guests
  • To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
  • To work as a coordinated team as part of routine duties and immediate response to safety, risk and emergency situations
  • Immediate response to any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
  • Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
  • Observation and surveillance skills to include risk and threat identification
  • Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
  • Speedy and accurate reporting of suspicious activity
  • Have a clear understanding of guidance and response relating to Crowd Control, Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
  • Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
  • Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
  • Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries.
  • Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (back up service only)
  • Subject to experience and skill level, be prepared to step up to cover Duty Supervisor or CCTV Controller role, under direction and supervision of site Security Manager
  • To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
  • To follow and comply with all routine site operating procedures
  • To maintain communications in support of local and wider regional operations