Security Officer

Anchor Group Services; Liverpool; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Programme 24/7

Anchor Academy training

Cycle to Work

Uniform provided

Hospital Saturday Fund

Rewards and Recognition awards

Job summary

Anchor Group Services в Liverpool is seeking an experienced Security Officer to join the Tobacco Warehouse site in Liverpool City Centre. You will protect people and assets, patrol, monitor, and provide exceptional customer service while performing basic cleaning to maintain a safe, presentable environment.

The role requires a valid SIA licence and a strong focus on service delivery to visitors, contractors, tenants and staff.

Qualifications

• Full 5-year employment checkable history.
• Frontline SIA licence DS or SG.
• Customer service experience and conflict handling.
• Flexible to meet job requirements.
• Excellent written and verbal communication.
• Smart appearance and well-groomed.
• Reliable and punctual.
• High enthusiasm and passion.
• Ability to work in a fast-moving environment.
• Access to Anchor Academy training courses.
• Discounted SIA and First Aid training with financial support.
• Auto Enrolment Pension when eligible.
• Cycle to Work scheme.
• Uniform provided.
• Employee Assistance Programme 24/7 with counselling.
• Hospital Saturday Fund.
• Rewards and Recognition awards.

Responsibilities

• Protect client’s property, people and assets per AI/site procedures.
• Report irregularities and inform offenders of policy.
• Escalate incidents to Control Room/Shift/Operations Manager promptly.
• Complete reports recording observations and surveillance.
• Comply with legal requirements to maintain organisation's stability.
• Contribute to team effort and achieve related results.
• Provide first-line support to customers and visitors with professional service.
• Understand customer needs and respond to queries appropriately.
• Carry out basic cleaning to maintain safe, presentable environment.
• Maintain professional conduct at all times.
• Carry out basic cleaning in corridors and designated areas.

Skills

Customer service

Communication

Reliability

Punctuality

Job description

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

Working Hours: Average54 hours per week

Shift Pattern:

• Week 1:Monday, Thursday, Friday, Saturday, and Sunday (Nights – 19:00-7:00)
  
• Week2: Tuesday & Wednesday (Nights – 19:00-7:00) and Saturday & Sunday (Days – 7:00-19:00)
  

Pay: £12.71per hour

Location: TobaccoWarehouse - Stanley Dock, Regent Road, Liverpool, Merseyside, L3 0AN

Reporting to: OperationsManager

Overview

An exciting opportunity has arisen at Anchor Group Services,for an experienced Security Officer to join our established security team basedat Tobacco Warehouse in Liverpool City Centre.

This role is ideal for a motivated individual who takes pride in delivering outstanding security services while maintaining a safe, secure, clean, and welcoming environment for all visitors, contractors, tenants, and staff.

As a Security Officer, you will be responsible for protecting the client's people, property, and assets through a combination of regular patrols, vigilant monitoring, incident response, and exceptional customer service. You will act as a key point of contact on site, dealing confidently and professionally with a range of situations while ensuring compliance with site procedures. In addition to core security responsibilities, you will also be required to carry out basic cleaning duties as needed to help maintain high presentation standards and ensure the site remains safe, tidy, and operational at all times.

The successful candidate must have a valid SIA Licence as aminimum. You will be required to provide a high level of customer service tovisitors to the site, complete patrols and remain vigilant at all times.

Duties include:

• Protectingthe client’s property, people and/or assets by providing security servicesin direct accordance with the sites published Assignment Instructions(AI’s) and site-specific procedures
  
• Preventinglosses and damage by reporting irregularities; informing offenders ofpolicy and procedures
  
• Preventingand escalating incidents in a timely, accurate and appropriate manner tothe Control Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents
  
• Completingreports by recording observations, information, occurrences, andsurveillance activities
  
• Maintainingorganisation's stability and reputation by complying with legalrequirements
  
• Contributingto team effort by accomplishing related results as needed
  
• Actingas a first line support to customers and visitors to site, providing a professional and friendly service
  
• Understandingthe needs of our customer, respond accordingly to customer queries andrequests and take appropriate action
  
• Carryingout basic cleaning duties as required to maintain a safe, clean, andpresentable environment within designated areas
  
• Maintainingprofessional conduct at all times
  
• Carry out basic cleaning duties as required, including maintaining corridors, entrances, and other designated areas to ensure a safe, clean and presentable environment.
  

Requirements

• Full5-year employment checkable history
  
• Validfrontline SIA licence DS or SG
  
• CustomerService experience and confidence to handle conflict in a correctmanner
  
• Flexibleto meet the job requirements
  
• Excellentcommunication skills both written and verbal
  
• Smartappearance and be well-groomed
  
• Reliableand punctual
  
• Highlevel of enthusiasm and passion
  
• Abilityto work in a fast-moving environment
  
• Accessto a range of nationally recognised courses to helpfurther your career, via the AnchorAcademy
  
• Access toSIA and First Aid training at discounted rates, withfinancial support available
  
• Auto Enrolment Pension (ifearnings reach the minimum requirement forauto-enrolment)
  
• Stream - access to pay as you earn it
  
• Cycle toWork Scheme Available
  
• Fulluniform provided
  
• FreeEmployee Assistance Programme 24/7 including access tocounselling
  
• HospitalSaturday Fund
  
• Rewardand Recognition awards
  

Othercompanies may call this role: Security Specialist, Security Operative, PatrolOfficer, Shopping Centre Security Officer, Security Enforcement Officer, SIASecurity Officer

Withincommuting distance of: Birkenhead, Chester, Ellesmere Port, Wallasey,Bebington, Widnes, Runcorn, Prescot, Kirkby, Maghull, Crosby, Warrington, StHelens

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.