Security Officer

PPHE Hotel Group; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Hotel discounts

Friend referral bonus

Wellbeing platform

Employee assistance

Ride to Work

Discount retailer hub

Uniform cleaning

Advanced rosters

Job summary

Park Plaza is seeking a Security Officer to help keep guests, visitors and team members safe across our hotel. The role covers regular patrols, incident response and maintaining a welcoming presence at front of house.

Shifts are 4 on/4 off (day and night). The package includes a pay rate of £13.72 per hour, 30 days holiday pro rata, hotel discounts for you and family, and a range of wellbeing and retail perks. Join us for a secure, service-focused environment.

Qualifications

• Hold a valid SIA Door Supervisor licence.
• Experience as a Security Officer in hotel or customer-facing environment preferred.
• Good command of English (verbal and written).

Responsibilities

• Maintain a safe and secure environment for guests, visitors and staff through patrols and monitoring.
• Respond promptly to security incidents and support investigations.
• Provide a welcoming, professional presence and assist with guest enquiries and directions.
• Support hotel security, health & safety, emergency procedures and evacuations.
• Collaborate with hotel teams, authorities and emergency services to uphold security standards.
• Complete incident reports accurately and communicate with relevant departments.

Skills

Guest-focused service

Clear communication

Calm under pressure

Team collaboration

Education

SIA Door Supervisor licence

Job description

Join us as a Security Officer and help create a safe, secure and welcoming environment for our guests, visitors and team members at Park Plaza.

Park Plaza is an upper upscale, contemporary hotel brand where modern city-centre hotels and authentic service come together to create memorable moments.

Shift Pattern: 4 on 4 off (Day & Nights shifts)

• Salary: £13.72 per hour
• Start with 30 days holiday per year (pro-rata) - incl. bank holidays
• Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
• Recommend a friend bonus - up to £750
• Vitality at work - health & wellbeing platform, incl. great gym discounts.
• 24/7 access to our Employee Assistance Programme
• Ride to Work Scheme
• BenefitHub - Discounted prices at hundreds of major retailers
• Free uniform dry cleaning
• Rotas published at least two weeks in advance (if applicable)
• And more...

Key Responsibilities as our Security Officer:

• Maintain a safe and secure environment for guests, visitors, colleagues and hotel assets through regular patrols and monitoring of front and back of house areas.
• Respond promptly to security, safety and emergency incidents, reporting breaches and supporting investigations when required.
• Build positive relationships with guests, providing a professional and welcoming presence while assisting with enquiries, directions and hotel information.
• Support the implementation of hotel security, health & safety, emergency and evacuation procedures, ensuring compliance at all times.
• Work collaboratively with hotel teams, agency staff, local authorities and emergency services to uphold security standards and support hotel operations.
• Accurately complete incident reports, identify opportunities to improve safety and security, and communicate effectively with relevant departments.

About You:

• We are looking for a Security Officer who is passionate about delivering excellent service while maintaining a safe and secure environment and will:
• Hold a valid SIA Door Supervisor licence and have previous experience as a Security Officer, ideally within a hotel, hospitality or customer-facing environment.
• Have a good command of English, both verbal and written, with the confidence to communicate effectively with guests, visitors and colleagues.
• Demonstrate a calm, professional and proactive approach when responding to security incidents, emergencies and challenging situations.
• Be guest-focused, personable and adaptable, with excellent attention to detail and a commitment to maintaining the highest standards of safety and service.
• Share our values of Trust, Respect, Teamwork, Enthusiasm, Commitment and Care.

At Park Plaza, individuality is valued, development is encouraged and authentic service comes naturally.

We celebrate diversity, champion inclusion and provide equal opportunities for all, welcoming applications from every background.