Security Officer

Anchor Group Services; Gloucester; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Free on-site parking

Anchor Academy training

Uniform provided

Employee Assistance Programme

Job summary

Anchor Group Services' Gloucester site seeks an experienced Security Officer to join our established team at Gloucester Quays. You will patrol, monitor activity and respond to incidents with professionalism to keep staff and visitors safe.

The role requires an SIA Door Supervisor licence, CCTV licence preferred, and a full five-year employment history. Excellent communication and a smart appearance are essential, with a flexible approach to shift patterns.

Qualifications

• Essential: SIA Door Supervisor Licence
• Preferred: CCTV SIA Licence
• Full 5-year employment history
• Customer service experience and confidence to handle conflict
• Flexible to meet job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

Responsibilities

• Patrol the site and monitor activity to ensure a safe environment
• Respond promptly to incidents and liaise with management and public
• Maintain accurate records and write clear reports
• Operate and monitor CCTV equipment
• Provide professional and friendly customer service to visitors and staff
• Ensure compliance with site security procedures and legal requirements
• Support colleagues and contribute to team goals

Skills

Customer service

Communication

Conflict handling

Reliability

Tools

CCTV Licence

Job description

Job Role:

Security Officer

Working Hours:

4 on 4 off shift pattern, 7:00-19:00, 12 hour shifts - average 42 hours per week

Pay:

£14.45 per hour

Location:

Gloucester Quays, St. Ann Way, Gloucester, GL1 5SH

Reporting to:

Operations Manager

Overview:

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our established security team based at Gloucester Quays

As a Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.

The successful candidate must have a valid SIA Door Supervisor (DS) Licence as a minimum, with a CCTV licence preferred.

Duties Include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Operating and monitoring site CCTV equipment
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements:

• Essential: SIA Door Supervisor (DS) Licence
• Preferred: CCTV SIA Licence
• Full 5-year employment checkable history
• Customer service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

Benefits:

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Free on-site parking

Other Companies May Call This Role:

Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer

Commuting distance:

Within commuting distance of: Gloucester, Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfile, Kingswood, Castle Combe, Chepstow.