Security Officer

Anchor Group Services; Gloucester; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Anchor Academy training courses

Discounted SIA/First Aid training with

Auto-enrolment Pension

Cycle-to-Work scheme

Uniform provided

Free on-site parking

Employee Assistance Programme 24/7

Job summary

Anchor Group Services is seeking an experienced Security Officer based at Gloucester Quays. You will patrol, monitor CCTV and respond to incidents, ensuring a safe environment for visitors and staff.

A strong presence, attention to detail and commitment to site security standards are essential. The role requires a valid SIA Door Supervisor licence with CCTV licence preferred, full 5‑year employment history, and excellent communication skills.

Qualifications

• SIA Door Supervisor Licence is essential.
• Customer service experience and confidence to handle conflict.
• Excellent written and verbal communication.
• Reliable and punctual, with a professional appearance.

Responsibilities

• Conduct regular patrols and monitor activity to maintain a safe environment.
• Respond to incidents promptly and liaise with public and site management.
• Operate and monitor CCTV equipment.
• Complete reports documenting observations and incidents.
• Provide first‑line support to customers and visitors, maintaining professional conduct.

Skills

Customer service

Communication skills

Reliability

Punctuality

Flexibility

Enthusiasm

Tools

CCTV Licence

Job description

Job Role: Security Officer

Working Hours: 4 on 4 off shift pattern, 7:00-19:00, 12 hour shifts – average 42 hours per week

Pay: £14.45 per hour

Location: Gloucester Quays, St. Ann Way, Gloucester, GL1 5SH

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced Security Officer to join our established security team based at Gloucester Quays.

As a Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.

The successful candidate must have a valid SIA Door Supervisor (DS) Licence as a minimum, with a CCTV licence preferred.

Duties

• Protect the client’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and site‑specific procedures.
• Prevent losses and damage by reporting irregularities; informing offenders of policy and procedures.
• Prevent and escalating incidents in a timely, accurate and appropriate manner to the Control Room, Shift Manager, Operations Manager or Emergency Services as appropriate for serious incidents.
• Operate and monitor site CCTV equipment.
• Complete reports by recording observations, information, occurrences and surveillance activities.
• Maintain the organisation’s stability and reputation by complying with legal requirements.
• Contribute to the team effort by accomplishing related results as needed.
• Act as a first‑line support to customers and visitors to the site, providing a professional and friendly service.
• Understand the needs of our customers, respond accordingly to queries and requests, and take appropriate action.
• Maintain professional conduct at all times.

Requirements

• Essential: SIA Door Supervisor (DS) Licence.
• Preferred: CCTV SIA Licence.
• Full 5‑year employment history that can be checked.
• Customer service experience and confidence to handle conflict appropriately.
• Flexible to meet the job requirements.
• Excellent communication skills, both written and verbal.
• Smart appearance and be well‑groomed.
• Reliable and punctual.
• High level of enthusiasm and passion.
• Ability to work in a fast‑moving environment.

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto‑enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment).
• Stream‑access to pay as you earn it.
• Cycle‑to‑Work scheme available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7, including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.
• Free on‑site parking.