Security Officer

Anchor Group Services; Gloucester; On-site; GBP 16,000 - 23,000; Full time

Job summary

Anchor Group Services is seeking an experienced Security Officer for its Gloucester Quays site. The role involves patrolling, monitoring activity, responding to incidents and liaising with management to maintain a safe environment for staff and visitors.

The ideal candidate will hold a valid SIA Door Supervisor licence with CCTV licence preferred, enjoy working a 4 on 4 off 12-hour shift pattern averaging about 42 hours weekly, and demonstrate excellent communication and conflict-resolution

Qualifications

• Essential: SIA Door Supervisor (DS) Licence.
• Preferred: CCTV SIA Licence.
• Full 5-year employment checkable history.
• Customer service experience and confidence to handle conflict in a correct manner.
• Flexible to meet the job requirements.
• Excellent communication skills both written and verbal.

Responsibilities

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures.
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures.
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents.
• Operating and monitoring site CCTV equipment.
• Completing reports by recording observations, information, occurrences, and surveillance activities.
• Maintaining organisation's stability and reputation by complying with legal requirements.
• Contributing to team effort by accomplishing related results as needed.
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service.
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action.
• Maintaining professional conduct at all times.

Skills

Customer service

Conflict handling

Communication skills

Tools

CCTV Licence

Job description

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact. As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme. Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

Working Hours: 4 on 4 off shift pattern, 12 hour shifts - average 42 hours per week

Pay: £14.45 per hour

Location: Gloucester Quays, St. Ann Way, Gloucester, GL1 5SH

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our established security team based at Gloucester Quays. As a Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential. The successful candidate must have a valid SIA Door Supervisor (DS) Licence as a minimum, with a CCTV licence preferred. Flexibility is essential, as the role involves working varied shifts including days, evenings, nights and weekends. This is a physically active role requiring regular patrols, a visible presence across the site, and the ability to respond promptly to incidents as they arise.

Duties Include

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Operating and monitoring site CCTV equipment
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements

• Essential: SIA Door Supervisor (DS) Licence
• Preferred: CCTV SIA Licence
• Full 5-year employment checkable history
• Customer service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal