Security Officer

Mitie Group plc.; Cressing; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking a professional Security Officer for a busy retail centre. The role focuses on safeguarding people and assets through patrols, monitoring, and a visible security presence.

You will provide a welcoming service, assist visitors and retailers, respond to incidents, and work with colleagues to ensure a safe, secure environment across day-to-day operations and the Centre's evenings.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service focus across a wide range of people.
• Calm and professional in varied situations; work independently or in a team.
• SIA Licence (Door Supervisor or Security Guarding) required.
• 5-year checkable work history.

Responsibilities

• Safeguard the Centre, visitors, colleagues, brand partners and assets through patrols and monitoring.
• Provide a welcoming, professional presence and assist visitors, colleagues and brand partners.
• Respond to incidents, emergencies and evacuations, ensuring procedures are followed.
• Work with the security team to deliver a coordinated and professional service.
• Identify and report suspicious activity and potential risks; take action per site procedures.
• Support prevention of theft and other security incidents.
• Maintain safety during evening operations and manage vehicle movements within the Centre.
• Remain vigilant for hazards and report concerns; maintain a high standard of customer service.

Skills

Excellent communication

Customer-service focus

Teamwork

Calm under pressure

SIA Licence (Door Supervisor or SG)

Job description

As a Security Officer, you will play an important part in the safe and smooth running of the Centre.

Your responsibilities will include:

• Safeguarding the Centre, its visitors, colleagues, brand partners and assets through regular patrols and monitoring, in accordance with the site's Assignment Instructions and Health & Safety procedures.
• Providing a welcoming, professional, and helpful presence across the Centre, assisting visitors, colleagues and brand partners when required.
• Responding to and supporting the management of incidents, emergencies, and evacuations, ensuring procedures are followed effectively.
• Working closely with other members of the security team to provide a coordinated and professional service.
• Identifying and reporting suspicious activity, security concerns, and potential risks, taking appropriate action in line with site procedures.
• Supporting the prevention of theft, damage, and other security incidents.
• Helping to maintain a safe environment during evening operations, including the Centre's night-time economy.
• Managing vehicle movements within the Centre.
• Remaining vigilant for signs of fire, flooding and other hazards, reporting concerns, and taking appropriate action when required.
• Providing a high standard of customer service while maintaining a visible, professional, and reassuring security presence.

Summary & Purpose of the Role

We are looking for a professional, reliable, and customer-focused Security Officer to join our team within a busy and prestigious retail environment.

This is a varied, frontline role where you will help maintain a safe and secure Centre while providing a welcoming, helpful, and reassuring presence for visitors, colleagues, and brand partners.

The role combines security, customer service, and day-to-day Centre support. You will respond to incidents and emergencies, assist visitors and retailers, identify and report potential risks and work closely with colleagues to create a safe and positive environment for everyone on site.

We value teamwork, good communication and a willingness to learn. You will be supported by an experienced team, with opportunities to develop your skills and progress your career.

Skills & Experience

We're looking for someone with a positive and professional approach who enjoys working with people and contributing as part of a team.

You will need:

• Excellent written and verbal communication skills.
• A strong customer-service focus and the ability to communicate professionally with a wide range of people.
• The ability to remain calm and professional in a variety of situations, and work effectively both independently and as part of a team.
• A valid SIA Licence, either Door Supervisor or Security Guarding.
• Good attention to detail and a responsible approach to your work.
• Good organisational and time-management skills.
• A willingness to learn and develop within the role.
• A 5-year checkable work history.

Whether you already have experience within the security industry or are looking to continue developing your career, you'll be part of a team that values professionalism, teamwork, customer service, and development.