Security Officer

ABM; West Bromwich; On-site; GBP 18,000 - 24,000; Full time

Job summary

ABM is seeking a Security Officer in West Bromwich to be the public face of the Security Team. A can-do attitude and high standards of service are essential, with occasional travel involved.

The role requires a proactive, professional presence to protect visitors and tenants within the shopping centre. You will patrol the site, respond to incidents, liaise with the control room, and ensure safety while delivering friendly customer service.

Qualifications

• SIA and CCTV license essential.
• First Aid training essential.
• Professional, courteous, and customer‑facing demeanor is required.
• Be prepared to work as part of a team and cover shifts as needed.

Responsibilities

• Interact with visitors and tenants delivering first class customer-focused service.
• Carry out regular patrols of the shopping centre as detailed in site instructions.
• Proactively assist visitors and respond to incidents per site policies.
• Safeguard safety and maintain a non-threatening environment for all visitors.
• Liaise with the control room and brief colleagues on incidents.

Skills

SIA license

CCTV knowledge

First Aid

Customer service

Patrol skills

Job description

Location: B70 7PP

Contractual Hours Weekly: Variable shifts, 24 hours per week

Pay rate: Competitive

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. This position is based at the site above, however there will be travel involved in the role on a regular basis.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre
• SIA and CCTV license essential
• First Aid Training

Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard