Security Officer

Anchor Group Services; City Of London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Anchor Academy access

Discounted CCTV training

Auto Enrolment Pension

Pay as you Earn (Stream)

Cycle to Work Scheme

Full uniform provided

Free Employee Assistance Programme 24/

Hospital Saturday Fund

Reward and Recognition Awards

London mobilisation project

Job summary

Anchor Group Services is seeking a professional Security Officer for The Elephant, a flagship London development. You will patrol, monitor and respond to incidents across retail, residential and public spaces, delivering high-quality customer service while maintaining a safe environment for residents, visitors and staff.

Join a team that values professionalism, integrity and commitment to excellence, with opportunities for career development through the Anchor Academy and comprehensive benefits.

Qualifications

• Essential: SIA frontline licence (DS/SG) required.
• Excellent communication and customer service skills.
• Ability to handle conflicts calmly and professionally.
• Flexible with shifts, including weekends/bank holidays.
• Strong observational and problem-solving abilities.

Responsibilities

• Conduct patrols and monitor security across retail, residential and public spaces.
• Respond to incidents and emergencies and liaise with visitors, residents and authorities.
• Provide a visible, professional presence and exceptional customer service.
• Complete accurate incident reports and maintain logs.
• Operate CCTV and other security equipment as trained.

Skills

Excellent communication

Customer service

Conflict management

Observational skills

Flexibility

Education

SIA DS or SG Licence

CCTV Licence (Desirable)

Tools

CCTV Systems

Job description

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

Working Hours: 38 hours per week, as per site rota – shift pattern consists of a rotation between 07:00–15:00 and 15:00–23:00

Pay: £14.80 per hour

Location: The Elephant, Elephant & Castle, London

Overview: Join the team protecting one of London's newest and most exciting destinations. Anchor Group Services is recruiting Security Officers for The Elephant, a landmark mixed‑use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together. This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards, culture and service excellence across a brand‑new development. As a Security Officer, you will play a key role in creating a safe, secure and welcoming environment whilst delivering exceptional customer service to everyone who visits, lives or works at The Elephant. If you're professional, proactive and take pride in making a difference every day, we'd love to hear from you.

About The Role

As a Security Officer, you'll be at the forefront of safety and customer service across this exciting new destination. Working across retail, residential and public spaces, you'll carry out patrols, respond to incidents, support visitors and residents, and help maintain a safe and welcoming environment for everyone who visits The Elephant.

You'll be a visible ambassador for both Anchor Group Services and The Elephant, demonstrating professionalism, integrity and excellent customer service at all times.

Duties Include

• Protect people, property and assets in accordance with site procedures and Assignment Instructions.
• Conduct regular patrols across retail, residential and public areas, identifying and reporting any security or safety concerns.
• Provide a visible, professional and reassuring presence for residents, visitors, retailers and contractors.
• Respond promptly and effectively to incidents, emergencies and requests for assistance.
• Monitor access control, challenge unauthorised persons and ensure site security procedures are followed.
• Manage and de‑escalate incidents involving anti‑social behaviour, suspicious activity or conflict.
• Operate CCTV systems and other security equipment where authorised.
• Complete accurate incident reports, occurrence logs and electronic records.
• Support planned events, community activities and promotional initiatives across the development.
• Liaise professionally with emergency services, local authorities and other stakeholders when required.
• Deliver excellent customer service by assisting visitors and providing information where needed.
• Maintain issued equipment, radios and uniform standards whilst promoting professionalism at all times.

Requirements

• Essential: Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
• Desirable: CCTV Licence and/or Previous CCTV/Control Room experience.
• Full 5-year checkable employment history.
• Previous security experience within retail, corporate, residential or public-facing environments.
• Excellent communication skills, both written and verbal.
• Customer service experience and confidence handling conflict professionally.
• Ability to remain calm and professional under pressure.
• Strong observational and problem‑solving skills.
• Flexible approach to shift work including weekends and bank holidays.
• Professional appearance and high personal standards.

Benefits

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment).
• Stream – access to pay as you earn it.
• Cycle to Work Scheme Available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition Awards.
• Opportunity to join a flagship London mobilisation project from day one.

What's Next?

If you are a professional Security Officer looking to be part of one of London's most exciting new destinations.

Other companies may call this role: Security Officer, Security Guard, Security Operative, Retail Security Officer, Shopping Centre Security Officer, Patrol Officer, Protection Officer, Asset Protection Officer, SIA Security Officer, Security Enforcement Officer

Within commuting distance of: Elephant & Castle, Southwark, Borough, London Bridge, Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell, Brixton, Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.