Security Officer

Mitie Group plc.; Camborne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider in the United Kingdom is seeking experienced Retail Security Officers. The role involves delivering exceptional customer service, maintaining security, and addressing disruptive behavior. Ideal candidates must hold a valid SIA licence and possess 3-5 years of relevant experience in security, military, or law enforcement. The position offers guaranteed contracted hours, annual leave, pension programs, and additional employee benefits such as training and career advancement opportunities.

Benefits

Guaranteed contracted hours

Comprehensive annual leave

Pension and life insurance

Company-provided uniform

SIA re-licensing support

Thorough induction and training

Access to employee benefits

Professional apprenticeship opportunities

Career advancement opportunities

Paid break periods

Qualifications

• Valid SIA licence is mandatory.
• Minimum 3-5 years of experience in Security Services, Military, or Law Enforcement.
• Complete 5-year verifiable employment/education history.

Responsibilities

• Deliver industry-leading customer service standards.
• Maintain a secure environment free from criminal activity.
• Address disruptive behavior professionally.
• Interact with the public in a welcoming manner.
• Assist visitors with inquiries efficiently.
• Collaborate with law enforcement to minimize incidents.
• Utilise Body Worn CCTV for crime prevention.

Skills

Customer service

Security management

Disruptive behavior management

Public interactions

Job description

RETAIL SECURITY OFFICERS REQUIRED: Compensation: £13.40 - £15.50 per hour (rate varies based on location and store risk assessment) Schedule: Various shifts available (details to be discussed during interview)

Position Summary

Mitie is currently recruiting experienced Security Professionals to deliver exceptional customer service and asset protection while maintaining a visible security presence that mitigates disruptive behavior, ensuring a safe environment for both colleagues and customers.

Key Responsibilities

• Deliver industry leading customer service standards
• Establish and maintain a secure environment free from criminal activity and associated concerns for customers and colleagues
• Effectively address disruptive behavior and establish professional relationships with relevant individuals
• Interact with members of the public in a professional, welcoming manner
• Assist visitors and the public with inquiries courteously and efficiently, demonstrating superior customer service
• Collaborate with law enforcement and crime reduction partnerships to minimize in-store incidents
• Utilise Body Worn CCTV equipment to enhance crime prevention efforts and promote colleague and customer safety

Requirements

• Valid SIA licence is mandatory.
• Minimum 3-5 years of experience in Security Services, Military, or Law Enforcement.
• Vetting Process: Candidates must provide a complete 5-year verifiable employment/education history. Incomplete history may result in withdrawal of offer or termination of employment.

Employment Benefits

• Guaranteed contracted hours
• Comprehensive annual leave entitlement
• Pension and Life insurance programs
• Company-provided uniform
• SIA Re-licensing support
• Thorough induction and professional training
• Access to Mitie's extensive employee benefits including financial services, retail discounts, reward schemes and online GP services
• Professional Apprenticeship opportunities
• Career advancement and development pathways
• Paid break periods