Security Duty Manager

Carlisle Support Services; Leeds; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health and wellbeing plans

Earned wages access

Family-friendly discounts

Full induction and career development

Increased annual leave

Inclusive uniform

SIA top-up training

Employee Assistance Program

Refer a Friend scheme

Long service recognition

Job summary

Carlisle Support Services is seeking a Security Duty Manager for Southbank Centre in London. You will lead a team of 11 Security Officers, overseeing four buildings and additional remote locations.

The role requires a hands-on, visible leadership style, strong communication and a proactive approach to incidents and customer service. The position features a demanding 6-on, 3-off 12-hour shift pattern with day and night hours, and a focus on professional, calm decision-making in a busy,

Qualifications

• SIA Door Supervisor Licence and CCTV Licence are required.
• Minimum 2 years' experience in a security leadership or supervisory role.
• Experience in a customer-facing security environment.

Responsibilities

• Lead and support a team of 11 Security Officers across a complex multi-site operation.
• Coordinate daily security operations across four buildings, public spaces and remote locations.
• Manage incidents, emergencies and alarms in a calm, professional and proportionate manner.
• Work closely with the Control Room, client teams, event managers, organisers and external agencies.
• Ensure high standards of service delivery, welfare, training compliance and operational performance.
• Handle customer, visitor and staff concerns effectively, providing clear communication throughout.
• Maintain accurate incident reports, shift records and operational documentation.
• Monitor performance, identify improvements and contribute to continuous service excellence.

Skills

Leadership

Communication

Incident response

Customer service

Job description

A Truly Unique Role

As Security Duty Manager, you'll be at the heart of a dynamic, fast-moving environment where no two days are the same. You'll spend much of your shift out on site, supporting your team of 11 Security Officers, Youl'll engage with a range of stakeholders including event organisers, production teams, Southbank Centre staff and senior client contacts. You will respond to incidents across an estate that spans more than 11 acres, four major buildings and two additional remote locations.

Job Introduction

A Truly Unique Role

As Security Duty Manager, you'll be at the heart of a dynamic, fast-moving environment where no two days are the same. You'll spend much of your shift out on site, supporting your team of 11 Security Officers, Youl'll engage with a range of stakeholders including event organisers, production teams, Southbank Centre staff and senior client contacts. You will respond to incidents across an estate that spans more than 11 acres, four major buildings and two additional remote locations.

The shift pattern is demanding, operating on a 6-on, 3-off rotation of 12-hour day and night shifts. Working hours are 0630 – 1830 and 1830 – 0630 averaging 54 hours per week. This role requires energy, resilience and a proactive approach. On busy shifts, you could walk between 20,000 and 30,000 steps while overseeing operations across the estate.

We're looking for someone who enjoys being visible, approachable and hands-on rather than desk-based.

A Truly Unique Venue

The Southbank Centre is one of the UK's most diverse and vibrant public spaces.

From major events such as the BAFTA Awards and Meltdown Festival to everyday visitors, the site attracts people from every background, culture and community. The successful candidate will be comfortable adapting their communication style to engage positively and professionally with a diverse range of visitors.

The Southbank Centre is London’s favourite meeting spot with restaurants, bars, street food markets and dramatic riverside views. The Southbank Centre is made up of the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, National Poetry Library and Arts Council Collection and home to six resident orchestras.

This is a customer-focused security environment where professionalism, empathy and communication are just as important as security knowledge.

Must Haves

• SIA Door Supervisor Licence and CCTV Licence.
• Minimum 2 years' experience in a security leadership or supervisory role.
• Experience working in a customer-facing security environment.

What Success Looks Like

• Positive leaders who enjoy developing and supporting teams.
• Calm, professional decision-makers who perform well under pressure.
• Excellent communicators who build strong relationships with colleagues, clients and stakeholders.
• Skilled at managing incidents while maintaining a positive customer experience.
• Approachable, visible and customer-focused in their leadership style.
• Comfortable working in a hands-on, physically active role across a large estate.
• Adaptable and inclusive, able to engage effectively with diverse communities, visitors and event audiences.

Our Approach to Security

At Southbank Centre, our approach is professional, proportionate and people-focused.

Physical intervention is always a last resort. Success in this role comes from communication, engagement, conflict management and strong leadership.

You'll regularly deal with a wide range of incidents, from lost property and welfare concerns to theft investigations and event-related challenges. Strong incident management skills, sound judgement and clear communication are essential.

Key Responsibilities

• Lead and support a team of 11 Security Officers across a complex multi-site operation.
• Coordinate daily security operations across four buildings, public spaces and remote locations.
• Manage incidents, emergencies and alarms in a calm, professional and proportionate manner.
• Work closely with the Control Room, client teams, event managers, organisers and external agencies.
• Ensure high standards of service delivery, welfare, training compliance and operational performance.
• Handle customer, visitor and staff concerns effectively, providing clear communication throughout.
• Maintain accurate incident reports, shift records and operational documentation.
• Monitor performance, identify improvements and contribute to continuous service excellence.

The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Family friendly benefits - discounts for shopping, eating out, and cinema tickets to help you save money.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Increased annual leave recognised through service and loyalty.
• Discover the perfect fit with our inclusive uniform, designed to bring comfort, style and unity to all.
• Fully funded SIA top-up training from our own team of in-house, female and male trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing.
• Refer a Friend Scheme – earn £100 for every person you refer for work who starts with us.
• Long service and recognition awards - celebrating your achievements.

About Us

We’re proud to work with some of the UK’s most iconic brands. Join over 7,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from women, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We vigorously encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

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