A&E Security officer

Carlisle Support Services; Wolverhampton; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

Flexible wage access

Vouchers and discounts

Full induction and training

Quality kit and uniform

SIA top-up training

Employee Assistance Program

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is seeking motivated security officers for a prestigious NHS contract in the West Midlands. You will be the first point of contact for staff and the public, ensuring safety and a calm, professional presence on site.

We provide full training, ongoing support, and a clear path for progression. If you are enthusiastic, reliable, and keen to contribute to a trusted NHS environment, join our team today.

Qualifications

• Friendly, approachable and professional in all interactions.
• Able to learn, grow, and contribute to a positive team culture.
• Calm and dynamic thinker who can defuse situations positively.
• Understand the complexity of people and react quickly when needed.
• Vigilant and ensure staff and public safety.

Responsibilities

• Provide guidance and a friendly face as first contact for customers, patients and staff.
• Ensure safety and security of colleagues and customers.
• Be a proactive security presence on site.

Skills

Customer service

Communication

De-escalation

Calm under pressure

Team player

Education

SIA Licence mandatory

Tools

CCTV knowledge

Job description

Benefits

• Health and Wellbeing Plans - including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform - so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme - earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

Job Introduction

Security Officer - A&E

The Benefits

• Health and Wellbeing Plans - including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform - so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme - earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

The Role

We're looking for motivated, approachable, and dependable people to join our team, working at a prestigious NHS contract in the West Midlands. We want people who are committed to making a difference and ensuring the safety of others. This role will be testing at times but also rewarding for the right person.

At Carlisle Support Services, we pride ourselves on delivering exceptional service through the hard work and dedication of our team. If you have a strong work ethic, a passion for excellence, and a drive to be part of our success, you could be part of a fantastic team where quality is not just a goal, but a standard.

We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security.

We're Looking For People Who Are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Calm and dynamic thinkers who can defuse situations positively.
• Able to understand the complexity of people and can react quickly when needed.
• Vigilant and can ensure the safety of staff and the public.
• Experienced in customer-facing roles or interested in building those skills.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Door Supervision licence with a CCTV License advantageous

Previous experience in security is great, but if you've only recently got your SIA licence that's fine. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your Core Responsibilities Will Include

• Offering guidance, information, and a friendly face as a first point of contact for customers including members of the public, patients and staff.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security representative.
• Managing and responding to incidents including challenging situations effectively while remaining calm under pressure.
• Building strong relationships as part of a supportive and professional team.
• Escorting/Restraining patients and ensuring their safety.
• Locating and assisting with missing patients.
• Responding to fire, intruder, and panic alarms.
• Providing security escorts and managing traffic flow.
• Conducting car park checks and maintaining equipment.

This role is about more than just security. It's about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

About Us

We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.