Security Team Leader

Carlisle Support Services; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health & wellbeing plans

Earned wage access

Discounts & rewards

Induction & career development

Quality kit & uniform

SIA top-up training

Employee assistance program

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is seeking a Security Supervisor to lead a team across high-profile events and venues. You’ll oversee Security Officers, maintain safety and provide a friendly, professional front line for customers and staff.

We require a valid SIA Door Supervisor and CCTV licence, at least one year in a supervisory role, and proven experience in busy events. Expect ongoing training, a supportive team, and opportunities to grow within a respected security provider.

Qualifications

• Valid SIA Door Supervisor and CCTV licences are required.
• Minimum 1 year of Team Leader or Supervisor experience.
• Experience in busy events environment.
• Strong communication and leadership skills.
• Flexible, punctual and calm under pressure.

Responsibilities

• Overseeing a team of Security Officers.
• Guiding, informing and being the first point of contact for customers and staff.
• Ensuring SOP compliance and KPI delivery.
• Maintaining safety and security for colleagues and customers.
• Leading by example as a security supervisor representative.
• Responding to incidents calmly and effectively.
• Conducting patrols, managing access points and deterring unauthorised activity.
• Building strong relationships within the team and with the client.
• Liaising with the client’s Safety Officer and attending pre-event briefings.

Skills

SIA Door Supervisor licence

CCTV licence

Leadership

Communication

Job description

The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

The Role

We’re looking a motivated, approachable, and dependable Security Supervisor to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.

What We’re Looking For

• A valid SIA Door Supervisor and CCTV licence – both are essential.
• At least one year’s experience as a Team Leader or Supervisor.
• Previous experience working within a busy events environment.
• A friendly, approachable and professional manner.
• Strong communication and leadership skills.
• A positive attitude and commitment to supporting a successful team culture.
• A punctual, dependable and flexible approach to work.
• The confidence to remain calm and make effective decisions in a fast-paced environment.
• Previous experience in a supervisory role is required for this role but what’s just as important is your enthusiasm and willingness to learn.

We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your core responsibilities will include

• Overseeing a team of Security Officers.
• Offering guidance, information, and a friendly face as a first point of contact for customers and for your team.
• Ensuring the team are following SOP's and being accountable for KPI delivery.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security supervisor representative, leading by example.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Building strong relationships as part of a supportive and professional team.
• Managing search teams for persons and bags at entry points.
• Liaising with the client’s Safety Officer and attending pre-event briefings.

This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.