Relief Security Officer

Carlisle Support Services; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate paid monthly

Company Pension Scheme after probation

Health and Wellbeing Plans

Wagestream – earn access to wages

Fizz Benefits – discounts and rewards

Employee Assistance Program

Refer a Friend Scheme

Job summary

Carlisle Support Services is seeking professional Security Officers to work across London’s West End retail and commercial districts, including Bond Street, Oxford Street, and Regent Street. You will maintain a visible security presence, protect people and assets, and respond calmly in a fast-paced environment.

Role requires SIA Door Supervisor license, strong communication, and the ability to work flexible shifts, including weekends and bank holidays.

Qualifications

• Valid SIA Door Supervisor (essential).
• Previous security experience in retail, public space, or corporate environments (preferred).
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and manage challenging situations.
• Excellent observation and attention to detail.
• Professional appearance and positive attitude.
• Flexible availability to work shifts, including weekends and bank holidays.

Responsibilities

• Provide a high-visibility security presence across assigned West End locations.
• Protect clients’ premises, staff, customers, and assets.
• Conduct regular patrols of retail, public, and surrounding areas.
• Deter theft, anti-social behaviour, and unauthorised access.
• Monitor and report suspicious activity.
• Respond promptly and professionally to incidents, alarms, and emergencies.
• Deliver excellent customer service and offer assistance when required.
• Liaise with police, emergency services, and local stakeholders as necessary.
• Accurately complete incident reports and daily logs.
• Enforce site rules and company policies in a calm and respectful manner.

Skills

SIA Door Supervisor (essential)

Retail security experience

Communication skills

Calm under pressure

Observation skills

Professional appearance

Flexible availability

Job description

The Benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Wagestream - financial flexibility and instant access to earned and authorised wages
• Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
• Employee Assistance ProgramRefer a Friend Scheme

Role Overview

We are seeking professional, customer-focused Security Officers to work across London’s iconic West End retail and commercial districts, including Bond Street, Oxford Street, and Regent Street. This role requires a visible, approachable presence, strong situational awareness, and the ability to respond calmly and effectively in a fast-paced, high-footfall environment.

Key Responsibilities

• Provide a high-visibility security presence across assigned West End locations
• Protect clients’ premises, staff, customers, and assets
• Conduct regular patrols of retail, public, and surrounding areas
• Deter theft, anti-social behaviour, and unauthorised access
• Monitor and report suspicious activity
• Respond promptly and professionally to incidents, alarms, and emergencies
• Deliver excellent customer service and offer assistance when required
• Liaise with police, emergency services, and local stakeholders as necessary
• Accurately complete incident reports and daily logs
• Enforce site rules and company policies in a calm and respectful manner

Skills & Experience Required

• Valid SIA Door Supervisor (essential)
• Previous security experience in retail, public space, or corporate environments (preferred)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and manage challenging situations
• Excellent observation and attention to detail
• Professional appearance and positive attitude
• Flexible availability to work shifts, including weekends and bank holidays

This role requires successful candidates to obtain police vetting and Community Safety Accreditation Scheme (CSAS) accreditation. In accordance with police vetting requirements, applicants must normally have been resident in the UK for the preceding three years to enable the required Non-Police Personnel Vetting checks to be completed. Applicants who do not meet this requirement may be unable to obtain the necessary police vetting and therefore may not be eligible for CSAS accreditation. Successful applicants will be required to undergo CSAS vetting as part of the appointment process. CSAS (Community Safety Accreditation Scheme) vetting is a police-led background check that assesses an individual’s suitability to carry out accredited security and community safety duties. This includes identity verification, employment and address history checks, and a review of relevant criminal records to ensure the highest standards of integrity, professionalism, and public trust.

Personal Attributes

• Confident, approachable, and customer-focused
• Reliable and punctual
• Team player with the ability to work independently
• High standards of professionalism and integrity
• Strong awareness of public safety and security risks

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.

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