Security controller

Wilson James; City Of London; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Lifestyle benefits

Learning & development

Health & wellbeing

Online GP access

Retail discounts

Cycle to work

Job summary

Wilson James is seeking a Security Controller at Exchange House, London, to provide a highly visible security presence and superb customer service. You will help protect premises, manage incidents, and support building teams in a fast-paced environment.

The role involves 42 hours per week with 4 on/4 off shifts, including day and night hours (07:00–19:00 and 19:00–07:00). A strong presentation and reliable attendance are essential, along with SIA licences and experience in security operations.

Qualifications

• SIA CCTV licence and SIA DS licence are required.
• Excellent customer engagement and communication skills.
• Experience with security surveillance and access control systems.
• Strong attention to detail and timekeeping qualities.
• Ability to respond quickly in emergencies or under pressure.

Responsibilities

• Provide immediate support to Estate and Building Teams to mitigate risk.
• Report suspicious or unusual activity.
• Monitor lone workers and supervise permits.
• Manage control room keys and assets (radios, equipment).
• Ensure proper monitoring of visitors and contractors on shift.
• Provide early warning of risks to assets and people.
• Coordinate with Property Managers and Broadgate teams.
• Liaise between Property Management and retailers/contractors.

Skills

SIA CCTV licence

SIA DS licence

Customer engagement

Surveillance experience

Access control

Attention to detail

Time management

Emergency response

Job description

Security controller

Permanent

Location: Exchange House, 12 Primrose Street, London

Hours: 42 hours per week, 4 on 4 off, day & night 07:00 to 19:00 & 19:00 to 07:00

Pay: £16.09

Join Our Team as a Security controller

As a Security Controller you will bring excellent customer service, have a super smart personal presentation and entrusted to protect premises ensuring a safe working environment for visitors, staff and contractors. You are required to have a highly visible presence in a fantastic working culture and prevent any illegal or inappropriate activities that might arise. In addition to playing an active role in incident response your goal will be to detect, deter, protect in a professional and confident manner we would love to hear from you!

About the Role:

As a Security controller you will be responsible for:

• Provide immediate support to Estate and Building Teams to mitigate risk.


• Trust you instinct and report anything suspicions, out of the ordinary or unusual.


• Be aware of contractor movement aware of work permits including lone worker supervision


• Manage control room-based keys and assets such as radios and equipment with MyTag


• Ensure all lone workers are monitored and managed thoroughly throughout their shift


• Provide accurate and timely early warning of risks assets and people


• Proactively work with and for Property Managers and their teams in support of Broadgate


• Control interface between Property Management (Broadgate) and retailers and contractors

Why Join Us?

• Annual leave entitlement of 5.6 weeks


• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.


• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.


• Health and Wellbeing – Life assurance scheme, access to mental health support specialists


• Access to an Online GP for you and your dependents.


• Financial support


• Discounts on hundreds of retail sites


• Cycle to Work scheme

What we are looking for:

• SIA CCTV licence


• SIA DS licence


• Excellent customer engagement skills with excellent verbal and written communication skills


• Experience with security surveillance and access control systems


• High level of attention to detail, timekeeping, and ability to prioritise time effectively


• An understanding of the principles of equality and diversity in relation to security staff


• Demonstrate the ability to think and act quickly in emergencies or under pressure


• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance


• Able to deal calmly and confidently with all demands from staff and management team


• Be trained at all building control rooms to ensure best practice and resilience is maintained


• Deal with visitors to the security control room providing them with a personal service and guidance


• Strong data inputting and administration skills


• Demonstrate proven negotiation, listening and problem-solving skills


• Have experience in dealing with multiple issues at once, prioritising and resolving problems


• Experience in critical asset, crisis, and incident management

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.